Summary
Overview
Education
Work History
Skills
Certification
Timeline
Generic

Emily Peterson

Reynoldsburg,OH

Summary

Proficient in high-pressure customer service settings, demonstrating exceptional communication and problem-solving skills. Expertise in transaction management and effective resolution of customer inquiries. Seeking to apply customer service experience in a new industry, committed to achieving outstanding results.

Overview

17
17
years of professional experience
1
1
Certification

Education

General - Not yet completed

Columbus State Community College
Columbus, OH
01.2013

General - High school or equivalent

Reynoldsburg High School
Reynoldsburg, OH
01.2012

Work History

Teacher Assistant

ESC Central
11.2023 - 10.2024
  • Assisted teacher in planning and executing engaging lessons.
  • Maintained cleanliness and organization of classroom environment.
  • Provided comfort and care for children ages 3 to 5.
  • Created a safe, nurturing environment for optimal child development.
  • Demonstrated patience in managing diverse learning needs.

Customer Service Associate

Kroger
02.2018 - 07.2020
  • Assisted customers in identifying and fulfilling needs effectively.
  • Processed transactions for Western Union, lottery, bill payments, and check cashing.
  • Operated cash register while ensuring accuracy in all transactions.
  • Maintained cleanliness and organization of store environment.
  • Supervised front-end operations to enhance service quality.
  • Prepared office for daily opening and closed office at day’s end.
  • Served as backup supervisor during management vacation weeks, overseeing front-end staff.
  • Led cultural council initiatives to boost employee morale and engagement.

Lead Participant supervisor

all R friends
10.2015 - 02.2018
  • Supervised daily activities, ensuring effective organization and planning for all individuals.
  • Maintained safety and engagement of participants during daily routines.
  • Taught life skills and assisted with personal care to promote independence.
  • Managed three staff members, overseeing paperwork and team operations.
  • Achieved rapid promotion to Lead participant supervisor due to outstanding performance.
  • Obtained medication administration certification to enhance care quality.
  • Cultivated lasting relationships with participants and staff, fostering a supportive environment.

Extended Care Teacher

Patriot Preparatory Academy
10.2013 - 06.2017
  • Oversaw children aged six to 18, fostering a supportive learning environment.
  • Assisted students with homework to enhance understanding and performance.
  • Maintained cleanliness of classrooms to ensure a healthy learning atmosphere.
  • Implemented discipline strategies when necessary to uphold classroom order.
  • Communicated with parents and administration regarding student progress and concerns.
  • Adhered to daily schedules to optimize educational activities.
  • Served as office substitute, providing administrative support as needed.
  • Acquired extensive classroom experience while working directly with children.

Participant Supervisor

AllRfriends
11.2024 - 06.2025

Managed health and safety initiatives for individuals with disabilities, emphasizing risk prevention.

Organized community activities and events that encouraged participation and enjoyment.

Completed daily documentation to provide insights into individual progress.

Ensured cleanliness of facilities to maintain high hygiene standards.

Home Health Aide

Living in Family Enviroments
07.2013 - 12.2014
  • Facilitated care for adults with special needs by performing essential daily activities.
  • Performed bathing, cooking, cleaning, and transportation duties to enhance client comfort.
  • Conducted G-tube feeding and administered medication effectively as needed.
  • Executed general first aid procedures to address health emergencies promptly.
  • Accurately completed required paperwork for client documentation.
  • Established meaningful connections with clients that positively impacted their lives.
  • Coached athletes in Special Olympics track and bowling to promote inclusivity.
  • Held CPR and first aid certification to ensure readiness in crisis situations.

Customer Service

Kroger Stores
06.2008 - 01.2014
  • Managed front end staff while ensuring cleanliness and organization of workspace.
  • Provided assistance to customers regarding various services and transactions.
  • Handled Western Union transactions, lottery sales, bill payments, and check cashing.
  • Executed daily office closing tasks and organized preparations for opening.
  • Achieved rapid promotion to front end supervisor through exemplary performance.
  • Developed valuable problem-solving abilities in high-pressure customer interactions.
  • Maintained accuracy in end-of-day financial reporting and reconciliations.
  • Applied proficient computer skills to support efficient operational processes.

Skills

  • Supervisory leadership skills
  • English fluency
  • Medication management and tube feeding
  • Client service excellence
  • Disability support expertise
  • Autism education specialization
  • Early childhood classroom experience
  • Communication skills
  • Vital signs assessment
  • Cash handling and register expertise
  • Time management practices
  • Home care services
  • Front desk coordination

Certification

  • Driver's License
  • First Aid Certification
  • AED Certification
  • CPR Certification

Timeline

Participant Supervisor

AllRfriends
11.2024 - 06.2025

Teacher Assistant

ESC Central
11.2023 - 10.2024

Customer Service Associate

Kroger
02.2018 - 07.2020

Lead Participant supervisor

all R friends
10.2015 - 02.2018

Extended Care Teacher

Patriot Preparatory Academy
10.2013 - 06.2017

Home Health Aide

Living in Family Enviroments
07.2013 - 12.2014

Customer Service

Kroger Stores
06.2008 - 01.2014

General - Not yet completed

Columbus State Community College

General - High school or equivalent

Reynoldsburg High School