Hi, I’m
Emily Pham
Assistant General Manager
Charlotte,NC
Summary
MBA graduate with concentrations in Finance/ International Business with strong critical thinking and communication skills and the will to expand knowledge by making significant contributions to the success of any organization. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
years of professional experience
1
Certificate
Work History
Eggs Up Grill
General Manager/Corporate Trainer
09.2023 - Current
Job overview
- Oversee daily operation and support all staff members
- Conduct FOH and BOH training during the grand opening phase and provide additional support to ownership
- Manager inventory, payroll, community relations and marketing.
citizenM Hotels
Assistant Hotel Manager
09.2022 - 09.2023
Job overview
- Perform MOD duties and oversee daily operation of the hotel
- Assist in ordering, hiring, training, emergency responding and other hotel-related issues
- Ensure all staff are following company's SOPs
- Empower and develop team member's skills to promote an optimal working environment.
Timothy O'Toole's Pub
Floor Manager / Director of Private Events
08.2021 - 09.2022
Job overview
- Manages all front-of-house daily operations including opening & closing duties at a high-volume location
- Revenue of up to 60k on busy days
- Assists with controlling labor expenses, food & liquor costs, liquor requisition
- Responsible for setting up & running private events and catering requests
- Assists back-of-house operations during peak time.
Chef Art Smith's Reunion - Navy Pier
Operation Consultant
07.2021 - 09.2021
Job overview
- Conducted FOH and BOH training for all staff members
- Responsible for all General Manager duties including opening & closing the restaurant
- Manages the floor with up to 315 guests and 2 full-service bars at maximum capacity
- Oversees daily operations with up to 1300 covers on busy day
- Handles payroll, BEO requests, PDR bookings, employee onboarding and scheduling, inventory, etc
- Assists the management team during the grand opening phase including employee training, hiring, ordering, food tasting, and marketing.
Victory Italian
Administrative Assistant
08.2020 - 04.2021
Job overview
- Responsible for daily closing paperwork, weekly payroll, weekly food, beverage & liquor inventories
- Oversees daily operation as manager on duty
- Manages catering & banquet events
- Opening & closing duties.
Eggs Up Grill
Kitchen Manager / Assistant General Manager /FOH Manager
08.2017 - 08.2020
Job overview
- Handles all aspects of customer relations and customer support for up to 475 customers a day
- Manages kitchen operation, inventory, and employees
- Oversees daily operations of the restaurant and responsible for opening/closing duties.
MVM, INC
Federal Linguist
07.2018 - 05.2020
Job overview
- Provides interpretative assistance to federal agencies nationwide (ICE, FBI, Homeland Security)
- Translates, transcribes, and interprets video and audio files
- Provides on-site interpretation services.
Holiday Inn - Charlotte Center
Front Desk Customer Service Representative
04.2019 - 05.2019
Job overview
- Responsible for guests' arrivals, departures, inbound/outbound phone calls
- Manages cash register, accommodates guests during their stay
- Coordinates with housekeeping and engineering to ensure the best guest experience.
Skrimp Shack
General Manager
02.2016 - 09.2017
Job overview
- Allocates resources, formulating policies, coordinating business operations, monitoring and motivating staff
- Manages operational costs, ensuring good customer service
- Improves administration processes, engaging with vendors, hiring and training employees.
Education
University of North AlabamaFlorence, AL
MBA
05.2022
Johnson & Wales University - CharlotteCharlotte, NC
Bachelor of Science from Business Administration
02.2019
Skills
- Background in hospitality and food service management
- Good organizational skills and work well under extreme pressure
- Certified Microsoft Office Specialist PowerPoint, Excel, and Access
- ServSafe Food Manager & Basset Certified certification
- Excellent computer skills (web browsing, data entry, typing, diagnosing minor technological issues, and Adobe design programs)
- Fluent in English and Vietnamese (bilingual)
- Loss Prevention
- Schedule Management
- Business Development
- Project Management
- Supply Chain Management
- Distribution Management
- Staff Supervision
- Business Administration
- Quality Management
- P&L Management
- Staffing
- Budget Analysis
- Administrative Skills
- Verbal and Written Communication
- Bilingual
- Staff Motivation
- Budget Development
- Performance Improvements
- Strategic Planning
- Relationship Building
- Cost Analysis and Savings
- Purchasing and Planning
Certification
ServSafe Food Manager Certification
Timeline
General Manager/Corporate Trainer
Eggs Up Grill
09.2023 - Current
Assistant Hotel Manager
citizenM Hotels
09.2022 - 09.2023
Floor Manager / Director of Private Events
Timothy O'Toole's Pub
08.2021 - 09.2022
Operation Consultant
Chef Art Smith's Reunion - Navy Pier
07.2021 - 09.2021
Administrative Assistant
Victory Italian
08.2020 - 04.2021
Front Desk Customer Service Representative
Holiday Inn - Charlotte Center
04.2019 - 05.2019
Federal Linguist
MVM, INC
07.2018 - 05.2020
Kitchen Manager / Assistant General Manager /FOH Manager
Eggs Up Grill
08.2017 - 08.2020
General Manager
Skrimp Shack
02.2016 - 09.2017
University of North Alabama
MBA
Johnson & Wales University - Charlotte
Bachelor of Science from Business Administration
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