Emily Phan
San Jose,CA
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Productive
Overview
6
6
years of professional experience
Work History
Quickly Barista
Pam Lee
San Jose, CA
08.2022 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
AMC Crew
AMC Theatres
San Jose, CA
06.2021 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
School Lunch Assistant
Piedmont Hills High School
San Jose, CA
11.2018 - 05.2019
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Prepared [Type] food and stocked display cases for milk, beverages and snacks.
- Maintained composure and work quality while under stress.
- Adhered to procedures in preparing food items.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
Associate of Science - Child Development
West Valley College
Saratoga, CA05.2023
High School Diploma -
Piedmont Hills High School
San Jose, CA05-2020
GED -
West Valley College
Saratoga, CACurrent
Skills
- Ul>
- Food preparation and safety
- P>Point of sale operation
- P>Hospitality service expertise
- P>Verbal and written communication
- P>Customer engagement
- P>Cash Handling
- P>Cash register operation
- P>POS system use
- Safe Food Handling Practices
- Food Storage Management
- Hospitality and Professionalism
- Equipment Checks and Assessments
- Customer Service
- Shipment Receiving
- Equipment and Store Cleaning
- Coordinating Orders
- Coffee and Tea Preparation
- Food Serving and Preparation
- Cash Register Operation
- Team Leadership
- Speedy and Efficient
- Team Player
- Calm Under Pressure
Languages
English
Vietnamese
Languages
English
Native/ Bilingual
Vietnamese
Full Professional
Timeline
Quickly Barista
Pam Lee
08.2022 - Current
AMC Crew
AMC Theatres
06.2021 - 08.2022
School Lunch Assistant
Piedmont Hills High School
11.2018 - 05.2019
Associate of Science - Child Development
West Valley College
High School Diploma -
Piedmont Hills High School
GED -
West Valley College
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