Emily Phillips
Neosho,MO
Summary
Accomplished Vault Teller at Southwest Missouri Bank, adept in cash counting and delivering exceptional customer service. Proven track record of enhancing customer satisfaction scores by overhauling service protocols. Skilled in fraud detection, time management, and fostering professional growth among peers. Successfully reduced vault discrepancies, demonstrating a keen eye for detail and a commitment to accuracy.
Overview
3
3
years of professional experience
Work History
Vault Teller
Southwest Missouri Bank
12.2023 - Current
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
Insurance Receptionist
American Family Insurance
04.2023 - 12.2023
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Managed incoming calls efficiently, directing inquiries to appropriate personnel for timely responses.
- Contributed to team success by consistently meeting or exceeding performance goals and deadlines.
- Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
- Maintained a high level of confidentiality when handling sensitive client information.
- Assisted in the resolution of client issues, demonstrating empathy and professionalism at all times.
- Kept the front desk area clean and organized, creating an inviting atmosphere for clients visiting the office.
- Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
Manager
The Clay Cup
04.2023 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Personal Shopper
Walmart
04.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Education
N/a - Business
Crowder College
Neosho, MOHigh School Diploma -
Neosho High School
Neosho, MOSkills
- Customer service and support
- Cash counting
- Delivery planning
- Deposit and withdrawal management
- Time management mastery
- Fraud Detection Abilities
Timeline
Vault Teller
Southwest Missouri Bank
12.2023 - Current
Insurance Receptionist
American Family Insurance
04.2023 - 12.2023
Manager
The Clay Cup
04.2023 - 12.2023
Personal Shopper
Walmart
04.2021 - 04.2022
N/a - Business
Crowder College
High School Diploma -
Neosho High School
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