Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Pickering

Wauconda,IL

Summary

I have been working since I was 16 mainly in the restaurant industry, but i’ve also worked desk jobs, factory jobs, and childcare. I’m very sociable and great at forming relationships with regulars and recommending and selling products. I’m a fast learner and always willing to help out when needed.

Overview

8
8
years of professional experience

Work History

Server

Jameson’s Charhouse
12.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Bulldogs Grill
01.2020 - 07.2022
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Guest Service Representative

Tricoci Salon And Spa
08.2021 - 05.2022
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Child Care Monitor

Foglia YMCA
02.2016 - 01.2020
  • Developed positive conflict resolution strategies enabling constructive problem-solving amongst peers within group settings.
  • Supported children''s physical development through encouraging participation in outdoor playtime activities.
  • Provided assistance during meal times, reinforcing proper etiquette and healthy eating habits for all children involved.
  • Assisted in planning and executing field trips, providing enriching experiences beyond the childcare setting.
  • Facilitated arts-and-crafts projects to encourage creativity while simultaneously developing fine motor skills.
  • Established strong relationships with parents, maintaining open lines of communication about their child''s progress and care.
  • Improved overall child safety through consistent supervision and communication with parents.

Education

Cosmetology License - Cosmetology Education

Empire Beauty School
Vernon Hills, IL
07.2023

Diploma - General Education

Wauconda High School
Wauconda
05.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Memory retention
  • Order Accuracy
  • Quality Control
  • Suggestive Selling
  • Guest Seating
  • Ordering Procedures
  • Food Running
  • Safe Food Handling
  • Sales Techniques

Timeline

Server

Jameson’s Charhouse
12.2022 - Current

Guest Service Representative

Tricoci Salon And Spa
08.2021 - 05.2022

Server

Bulldogs Grill
01.2020 - 07.2022

Child Care Monitor

Foglia YMCA
02.2016 - 01.2020

Cosmetology License - Cosmetology Education

Empire Beauty School

Diploma - General Education

Wauconda High School

Similar Profiles

CREATE PROFILE
Emily Pickering