Summary
Overview
Work History
Education
Skills
Timeline
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Emily Pierce

Valley Village,CA

Summary

Enthusiastic, versatile, and results-driven professional with a proven history of success working in the hospitality industry. Skilled in sales operations, marketing, and community engagement efforts designed to foster the growth of a community.

Overview

5
5
years of professional experience

Work History

Sales Lead

CTRL Collective
Pasadena, CA
06.2020 - Current
  • Responsible for leading potential new members through entire sales cycle from prospecting to close.
  • Created and implemented new marketing initiatives to increase membership & office sales.
  • Discovered and introduced new revenue streams partnering with Deskpass & Gable.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction, leading to 90% retention rate on tenant renewals.
  • Closed $340,000 deal in Q1 of 2022, largest in company history.

Community Manager

CTRL Collective
Playa Vista, CA
12.2018 - 06.2020
  • Acted as main point of contact for community of 250+ members handling all member complaints and resolving them in timely and efficient manner.
  • Oversaw vendor management, inventory management & software management to ensure smooth day-to-day operations of the building & community.
  • Planned and executed initiatives from networking events to partnerships designed to enhance the member experience & drive community growth.
  • Manage communications within the community including monthly newsletters & facilitating member introductions.

Office Manager

Entertainment Delivery Group
San Fernando, CA
12.2016 - 12.2018
  • Optimized organizational systems for payment collection & record keeping.
  • Completed payroll bi-monthly for over 50 employees.
  • Maintained CRM database with customer updates and report generation.


Education

Sociology, Marketing

California State University, Northridge
Northridge, CA

Associate of Arts - Sociology

Santa Monica College
Santa Monica, CA
06.2016

Skills

  • CRM Management
  • Customer Service
  • Business Development
  • Community Engagement
  • Detail Oriented
  • Sales Operations

Timeline

Sales Lead

CTRL Collective
06.2020 - Current

Community Manager

CTRL Collective
12.2018 - 06.2020

Office Manager

Entertainment Delivery Group
12.2016 - 12.2018

Sociology, Marketing

California State University, Northridge

Associate of Arts - Sociology

Santa Monica College

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Emily Pierce