Emily Pilat
Brick
Summary
Experienced food service professional seeking an Assistant Manager position where I can utilize my leadership, customer service, and operations experience to support team success and deliver excellent guest experiences.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
Work History
Assistant Manager – Food Service
Jersey Mike’s
10.2024 - Current
- Supervise daily operations, ensuring efficient service and customer satisfaction
- Train and support staff, improving team performance and consistency
- Handle cash management, register balancing, and POS systems
- Maintain cleanliness, safety, and food quality standards
- Assist with scheduling, inventory, and shift coordination
Server
Martell’s Tiki Bar
04.2022 - 09.2024
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Managed multiple tables while maintaining accuracy and efficiency
- Handled cash and card transactions responsibly
- Built strong customer relationships to enhance repeat business
- Hostess / Server / Bartender
Server/Bartender
Firebirds Wood Fired Grill
05.2015 - 03.2020
- Worked multiple front-of-house roles, demonstrating versatility and reliability
- Provided excellent guest service and maintained a welcoming environment
- Managed reservations, seating, and customer flow
- Prepared and served beverages while following safety guidelines
- Food Service Worker
Food Service Worker
Universal Studios Orlando
05.2019 - 09.2019
- Assisted with food preparation and service
- Maintained cleanliness and organization of work areas
- Provided friendly and efficient customer service
Food Service Worker
Walt Disney World
01.2017 - 05.2017
- Delivered exceptional guest service in a high-traffic environment
- Maintained cleanliness and food safety standards
- Worked efficiently as part of a team in a fast-paced setting
Education
No Degree - Environmental Science
Ocean County College
Toms River, NJ01-2016
High School Diploma -
Point Pleasant Boro High School
Point Pleasant, NJ06-2015
Skills
- Customer Service & Guest Relations
- Team Leadership & Staff Training
- Food Service Management
- Cash Handling & POS Systems
- Time Management & Organization
- Cleaning & Sanitation Standards
- Ability to Work in Fast-Paced Environments
- Heavy Lifting & Physical Stamina
Timeline
Assistant Manager – Food Service
Jersey Mike’s
10.2024 - Current
Server
Martell’s Tiki Bar
04.2022 - 09.2024
Food Service Worker
Universal Studios Orlando
05.2019 - 09.2019
Food Service Worker
Walt Disney World
01.2017 - 05.2017
Server/Bartender
Firebirds Wood Fired Grill
05.2015 - 03.2020
No Degree - Environmental Science
Ocean County College
High School Diploma -
Point Pleasant Boro High School