Emily Pineda

Work History

Forbes Advisor

05.2023 - Current

Expertise in marketing compliance, specializing in banking, lending, finance, and credit cards
Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
Collaborate with stakeholders to provide compliance guidance and manage relationships with partners for regulatory adherence
Utilize advanced tools including WordPress and HTML, Trello, Airtable and G Suite to enhance workflow efficiency in compliance
Collaborate with internal and external partners to create strategic mockups, utilizing partner websites and product documents for content development.
Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.

Clearlink

04.2022 - 05.2023

Conducted compliance reviews for Clearlink-powered brand sites, ensuring guideline and regulation adherence, while also overseeing project management responsibilities
Act as the primary partner contact for compliance, effectively communicating needs to internal marketing
Analyze and negotiate partner feedback for internal teams
Mitigate risk through audits guiding internal marketing teams on compliance-related issues
Use HTML for website updates, ensuring compliance and accuracy
Manage ticket creation and completion using JIRA/Confluence for timely task resolution and team collaboration.

American Express

02.2018 - 11.2021

Promoted within a year for exceeding goals
Managed the banks $44B+ Federal account, internal general ledgers, and all bank monetary movements, maintaining records and reconciliation daily
Ensured accurate and timely release of daily incoming and outgoing wire transfers in compliance with Federal Reserve requirements and deadlines
Maintained 100% compliance accuracy in all processes, including Federal Reserve requirements and OFAC clearance
Led all monetary audits, PRSA's, and SOX testing to maintain 100% accuracy
Conducted quality control for manual monetary movements, calls, and other bank processes
Managed the departments Business Continuity Disaster Plan with 100% effectiveness, ensuring continuity of operations during the 2020 Utah earthquake and Covid pandemic shutdown
Shadowed in the Information Secretary Governance team for six months, expanding knowledge and skills in compliance and governance
Conducted interviews for open monetary operations positions
Mentored, trained employees and provided feedback
Participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures

Discover Financial Services

11.2016 - 02.2018

Managed supervisor call requests resolved issues via various channels (email, chat, calls) for both enterprise and bank customers, and processed bank accounts and applications
Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
Provided second-level technical support for website and app issues
Processed a range of bank documents, including KYC customer verification, IRA, Trust, Power of Attorney, Estate documents, and Death certificate processing
Ensured compliance with regulations, including BSA requirements, KYC updates, and reporting suspicious activity to the relevant team.