Summary
Overview
Work History
Education
Skills
Timeline
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Emily Pinkney

Detroit,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

PBX Operator

Atheneum Hotel
11.2022 - 10.2023
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Created and maintained company phone directory with current extensions and staff information.
  • Trained and mentored new PBX operations employees.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.

Content Moderator

Majorel
08.2021 - 09.2022
  • Suggested improvements to content to enhance quality and accuracy.
  • Acquired in-depth knowledge of content areas to provide effective edits.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Edited and reviewed content for grammar, spelling and punctuation.

Front Desk Receptionist

Thai Massage
12.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Aesthetician -

David Pressley Professional School of Cosmetology
Royal Oak, MI
04.2022

Grosse Pointe North High School
Grosse Pointe Woods, MI
06.2018

Skills

  • Excellent Verbal Communication Skills
  • Making Appointments
  • Strong Telephone Etiquette
  • Operating Switchboards
  • Coordinating Reservations
  • Telephone Operations
  • Answering Questions
  • Telephone Reception
  • Search Directories
  • Professional Communication
  • Greeting Customers
  • Front Desk Operations
  • Clear Communication
  • Schedule Coordination
  • Recordkeeping
  • Client Service
  • Excellent Phone Demeanor

Timeline

PBX Operator

Atheneum Hotel
11.2022 - 10.2023

Front Desk Receptionist

Thai Massage
12.2021 - 05.2022

Content Moderator

Majorel
08.2021 - 09.2022

Aesthetician -

David Pressley Professional School of Cosmetology

Grosse Pointe North High School

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Emily Pinkney