Summary
Overview
Work History
Education
Skills
Timeline
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EMILY PINTO

San Diego,CA

Summary

Bilingual and multi-talented sales lead with 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees and customers. Skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items as well as maintaining a happy and satisfied clientele. Reliable and trustworthy. Multitasking. Friendly, positive attitude. Organization. Data management. Communication. Decision-making. Leadership.

Overview

9
9
years of professional experience

Work History

Retail Supervisor

Lakeshore Learning Store
04.2021 - Current
  • Used retail operations knowledge to help store manager generate sales and maximize customer service
  • Coordinated regular restocking, merchandising, and clearance procedures to keep stock fresh for consumers
  • Tracked industry, market, and consumer trends to plan successful store operations in line with expected demands
  • Provided customer service by greeting and assisting customers and responding to inquiries and complaints
  • Oversaw visual merchandising and displays to appeal to shoppers
  • Monitored sales activities to ensure customers received satisfactory service and quality goods.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Trained and oriented associates to maximize team performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.

Customer Service Associate

Khols
06.2019 - 04.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Answered inbound calls per day and directed to designated individuals or departments
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Set up and activated customer accounts to maintain QA satisfaction levels
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Sales Lead

Lane Bryant
06.2019 - 04.2021
  • Built and maintained effective relationships with peers to drive team success toward common sales, service and operational goals
  • Processed orders through POS system and coordinated product deliveries
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
  • Supported all sales team members to drive growth and development
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques
  • Kept up with latest trends and recommended enhancements to enhance company product offerings
  • Tracked sales to generate reports for business development planning
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Maintains professional network of potential clients and business opportunities
  • Provided information on company promotions and special sales to customers
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
  • Developed open and professional relationships with team members, enabling better, more effective customer service.

Sales Associate

CosmoProf
12.2014 - 06.2019
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction
  • Updated seasonal displays such as windows and shelving to highlight current product lines
  • Developed and maintained seasonal plans to account for different department needs
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth
  • Kept work areas professional, organized and clean at all times
  • Communicated and coordinated planogram execution with store management
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales
  • Consulted with management and advertising teams to plan optimal promotions
  • Greeted all store customers, offered assistance and thanked each for patronage
  • Constructed aisle displays and arranged end caps to promote specific products
  • Tracked shipping, including weekly and monthly fallout
  • Placed prices and descriptive signage to enhance displays and promote items.

Assistant Store Manager

Torrid
09.2016 - 01.2019
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Built loyal customer base by delivering excellent service and stocking in-demand products
  • Oversaw all store operations while generating monthly sales
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

Sales Associate

Lane Bryant
12.2014 - 09.2016
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Assisted customers by phone regarding store operations, products, promotions and orders
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Answered questions about current promotions and resolved issues according to store policies
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Education

High School Diploma -

Mission Hills High School
San Marcos, CA

General -

Southwestern College
Chula Vista, CA

Program Certificate - Retail Devolvement

Mckinsey Academy
San Diego, CA
12.2023

Skills

  • Customer Service
  • Merchandising
  • Leadership
  • Communication
  • Problem-solving
  • Organization
  • Data Management
  • Decision-making
  • Employee Training
  • Policy Enforcement
  • Staff Coaching and Training
  • Goal Setting and Achievement
  • Customer Service Management
  • Leadership Development
  • Needs Assessment
  • Superior Work Ethic
  • Delegation and Supervision

Timeline

Retail Supervisor

Lakeshore Learning Store
04.2021 - Current

Customer Service Associate

Khols
06.2019 - 04.2021

Sales Lead

Lane Bryant
06.2019 - 04.2021

Assistant Store Manager

Torrid
09.2016 - 01.2019

Sales Associate

CosmoProf
12.2014 - 06.2019

Sales Associate

Lane Bryant
12.2014 - 09.2016

High School Diploma -

Mission Hills High School

General -

Southwestern College

Program Certificate - Retail Devolvement

Mckinsey Academy

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EMILY PINTO