Healthcare professional with significant experience in critical care environments. Adept at managing complex patient cases and collaborating with multidisciplinary teams to ensure optimal patient outcomes. Known for adaptability and results-driven approach in dynamic healthcare settings. Skills include patient assessment, critical decision-making, and advanced life support.
Overview
20
20
years of professional experience
Work History
Registered Nurse
St. Marks Hospital/PCU
04.2024 - Current
Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
Served as a preceptor for new nurses entering the critical care field, sharing knowledge and expertise to facilitate successful integration into the team.
Demonstrated a high level of adaptability in adjusting to ever-changing patient acuity levels within the critical care unit, ensuring consistent delivery of safe and effective nursing care.
Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
Registerd Nurse
NeuroRestorative
09.2023 - 06.2024
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Vascular Surgery Scheduling Coordinator
University Of Utah Hospital
04.2023 - 09.2023
Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
Provided compassionate support for patients and families throughout the surgery scheduling process.
Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
Verified insurance coverage and obtained pre-authorizations.
Educated patients about surgeries and provided treatment plan documentation.
Nurse Apprentice
Huntsman Cancer Institute
07.2022 - 04.2023
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
Observed patient behavior and reported changes to nurse in charge for resolution.
Implemented care plans for patient treatment after assessing physician medical regimens.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Assessed care needs of patients and families utilizing nursing process.
Monitored patient vital signs, reporting any changes to experienced nursing staff.
Educated family members and caregivers on patient care instructions.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Worked alongside experienced nursing professionals to learn new procedures.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Utilized Electronic Medical Records (EMR) systems to record patient data.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Performed regular rounds to check on well-being of patients.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Monitored patient reactions after administering medications and IV therapies.
Administered close patient care, checked vital signs, and monitored telemetry.
Evaluated patient histories, complaints, and current symptoms.
Built rapport with patients and members of patients' support systems.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Monitored patient vital signs, reporting any changes to experienced nursing staff
Administered medications via oral, IV, and intramuscular injections and monitored responses
Worked alongside experienced nursing professionals to learn new procedures
Built rapport with patients and members of patients' support systems
Assisted with patient transfers, observing safety protocols to prevent damage to patient and self
Assessed care needs of patients and families utilizing nursing process
Health Insurance Consultant
Aetna
08.2010 - 07.2022
Developed and maintained client databases to track customer service interactions and evaluate service quality.
Educated clients on insurance policies and procedures.
Researched and identified potential new markets.
Developed and implemented promotional strategies to increase customer base.
Developed relationships with providers and networks to achieve favorable client coverage.
Monitored customer feedback and identified areas of improvement.
Analyzed customer needs to provide customized insurance solutions.
Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Provided comprehensive customer service to drive client satisfaction.
Met with customers to provide information about available products and policies.
Arranged pre-operative and post-operative appointments for surgical patients.
Resolved scheduling conflicts to maintain high-quality patient services.
Expertly managed planning, scheduling, and coordination of outpatient procedures.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Educated patients about surgeries and provided treatment plan documentation.
Updated patient records to reflect upcoming surgeries and medical histories.
Collated pre-operative lab and imaging results to facilitate surgery planning.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant/Office Assistant
Bryner Clinic
06.2005 - 08.2010
Assisted with managing the front desk.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Conducted patient intake interviews, recording and documenting relevant information.
Registered and verified patient records before triage with the most up-to-date information.
Relayed care and medication advice to patients to relieve physicians during peak hours.
Adhered to strict HIPAA guidelines to protect patient privacy.
Restocked each medical room with an adequate supply of medications and supplies in preparation for patients.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Domestic at Northwick Park Hospital / St Marks Hospital (Compass Group/Medirest)Domestic at Northwick Park Hospital / St Marks Hospital (Compass Group/Medirest)