Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Plata

Tyler,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Established track record in relationship building and achieving sales targets, ensuring a positive impact on the company's performance. Results-driven, with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Finish Line
Tyler, TX
11.2021 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Formed and sustained strategic relationships with clients.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Taught loss prevention practices and policies to minimize shrink.
  • Established and monitored KPIs to optimize company performance.
  • Coordinated with manager to set specific and actionable goals based on established KPIs.

Cashier

Wingstop
Tyler, TX
11.2020 - 07.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained positive working relationships with co-workers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

John Tyler High School
Tyler, TX
06-2020

Some College (No Degree) - Emergency Medical Technology

TJC
Tyler, TX

Skills

  • Store Organization
  • Customer Relations
  • Loss Prevention
  • Stock management
  • Sales Techniques
  • Problem-Solving
  • Staff Supervision
  • Store Opening and Closing
  • Team Building and Leadership
  • Flexible Schedule
  • Attention to Detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Store Manager

Finish Line
11.2021 - Current

Cashier

Wingstop
11.2020 - 07.2021

High School Diploma -

John Tyler High School

Some College (No Degree) - Emergency Medical Technology

TJC

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Emily Plata