Emily Player
Macedonia
Summary
Dynamic Assistant Store Manager with Dollar General expertise in driving customer satisfaction and team performance. Skilled in problem-solving and store operations, I have successfully trained staff, resolved customer complaints, and optimized processes, enhancing the shopping experience. Proven ability to lead teams and ensure operational excellence, with a commitment to superior customer service.
Experience with caring for people, both adults and children.
Compassionate and dedicated with natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Bergan Mercy Hospital
Omaha, NE
09.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with healthcare team to develop individualized care plans.
- Trained new CNAs on hospital protocols and patient care procedures.
- Implemented infection control measures, enhancing patient safety standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Assistant Store Manager with Manager Experience
Dollar General
Treynor, IA
08.2022 - 03.2025
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Directed employee tasks and time management, improving customer experiences.
Warehouse Worker
RW Supply
Omaha, NE
02.2024 - 05.2024
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted with stocking shelves and organizing warehouse.
In Home Care
Private Residence
Council Bluffs, IA
12.2023 - 12.2023
- Prepared meals, cleaned, and other household needs.
- Assisted in ambulation, and other exercises.
- Provided efficient and courteous service to customers at all times.
- Helped dress, and undress, as well as hygiene tasks.
- Provided social interactions, and completed any other tasks provided.
Education
High School Diploma -
Player Academy
Macedonia, IA05-2024
Skills
- Store opening and closing
- Customer service and engagement
- Problem-solving
- Store operations
- Hiring and training
- Team management
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Basic life support
- Patient transfers
- Feeding assistance
- Dressing assistance
Certification
- CNA Certification, Quality Career Pathways, 2025
- PED CNA Certification, Quality Career Pathways, 2025
- BLS Certification, Quality Career Pathways, 2025
Timeline
CNA
Bergan Mercy Hospital
09.2025 - Current
Warehouse Worker
RW Supply
02.2024 - 05.2024
In Home Care
Private Residence
12.2023 - 12.2023
Assistant Store Manager with Manager Experience
Dollar General
08.2022 - 03.2025
High School Diploma -
Player Academy