Summary
Overview
Work History
Education
Skills
Accomplishments
Typeofaward
Awards/acknowledgements
Certification
Timeline
Generic

Emily Polk

Garland,TX

Summary

Qualified Human Resources candidate with solid background in applying behavior analysis strategies via therapy to support individuals with Autism or other developmental disorders. With in-field experience in balancing patient priority and data collection, practicing confidentiality, and maintaining ethical responsibilities, I have demonstrated the ability to manage and analyze data, perform well in a team dynamic, and navigate in variety of highly-stressful environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Registered Behavior Therapist

Action Behavior Centers
08.2023 - Current
  • Implement board-certified applied behavior analysis programs via therapy sessions that use objective teaching and integrate socialization.
  • Developed strong rapport with clients and families, fostering trust and open communication regarding treatment goals and progress.
  • Subjective, Objective, Assessment and Plan: (S.O.A.P Notes) used to document and convert data taken in therapy sessions on children with Autism.
  • Fostered a positive therapeutic environment by establishing clear expectations and consistently reinforcing appropriate behaviors.
  • Collaborated with speech and occupational therapists, integrating complementary interventions for optimal client outcomes.

Administrative Clerk

Thurgood Marshall ES
08.2022 - 08.2023
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.

Host/position trainer

Applebee’s
10.2021 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

President

TAMUCC
10.2020 - 01.2021
  • Company Overview: President of Multicultural Greek Council - an organization that oversees all multicultural fraternities and sororities, delegating between the council, the school, and panhellenic Greek organizations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

Student Events Assistant

TAMUCC Event Services
09.2019 - 11.2019
  • Company Overview: TAMUCC Event Services at Community Outreach
  • Greeted guests in with friendliness and professionalism.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Cashier/Drive-thru Associate/QC

Panera Bread
05.2019 - 08.2019

Retail Associate

JC Penney
07.2018 - 08.2019

Customer Service Associate

Dillard’s
08.2016 - 01.2017

Cashier

Panera Bread
07.2015 - 11.2016

Education

Bachelor of Arts - Sociology

Texas A&M University Corpus Christi
05.2022

Skills

  • Microsoft Office proficiency
  • Computer proficiency
  • Strong Customer Service Skills
  • Interpersonal Skills
  • Strong organization Skills
  • SOAP Notes
  • Social Skills Development
  • Data Collection/Entry

Accomplishments

  • As Historian of Kappa Delta Chi Sorority, Inc., I achieved better communication and practice of standards and bylaws by introducing journal documentation for chapter meetings.

Typeofaward

Elected President of Multicultural Greek Council, an organization that oversees all multicultural fraternities and sororities, delegating between the council, the school, and panhellenic Greek organizations.

Awards/acknowledgements

  • Capstone, 3-month research project for the development of future exploratory research on domestic violence and the media.
  • Dean’s List, College of Liberal Arts – Department of Psychology & Sociology | 3.69 GPA
  • Order of Omega, Invitation to Greek honors organization (2)
  • National Society of Leadership and Success (NSLS)
  • Kappa Delta Chi Sorority, Inc., Historian, created first chapter (Gamma Alpha) scrapbook

Certification

  • Registered Behavior Technician, Behavior Analyst Certification Board, 2023 October

Timeline

Registered Behavior Therapist

Action Behavior Centers
08.2023 - Current

Administrative Clerk

Thurgood Marshall ES
08.2022 - 08.2023

Host/position trainer

Applebee’s
10.2021 - 12.2021

President

TAMUCC
10.2020 - 01.2021

Student Events Assistant

TAMUCC Event Services
09.2019 - 11.2019

Cashier/Drive-thru Associate/QC

Panera Bread
05.2019 - 08.2019

Retail Associate

JC Penney
07.2018 - 08.2019

Customer Service Associate

Dillard’s
08.2016 - 01.2017

Cashier

Panera Bread
07.2015 - 11.2016

Bachelor of Arts - Sociology

Texas A&M University Corpus Christi
Emily Polk