Emily Poota
Retail Customer Service
West Bloomfield,MI
Summary
Dependable retail Sales Associate with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Retail Salesperson
Nordstrom
Novi, MI
06.2021 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with my associates and managers to provide customer engagement in an approachable manner, optimizing the customer experience
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Vacation Bible School Volunteer
St. Thomas Church
West Bloomfield, MI
03.2020 - 04.2020
- Gained knowledge and experience working with children in educational setting.
- Maintained clean facilities to better serve program needs.
- Supplemented lessons with fun activities, games and friendly competitions.
- Worked with parents to ease transitions at beginning and end of VBS.
- Engaged children in learning by selecting age-appropriate stories to share.
- Created daily arts and crafts projects at appropriate difficulty for small children.
- Sang bible songs with children to reinforce lessons.
- Set up delicious, nutritious snacks for children during break time.
- Assisted with organizing religious activities and services.
Education
Bachelor of Arts - English W/ Secondary Education
Oakland University
Rochester, Mi 08.2021 - Current
Skills
Organization
Store opening and closing
Product promotions
Sales expertise
Cash Handling
Product and service sales
Cash register operation
Organization and Time Management
Self-Motivated
Good Telephone Etiquette
Critical Thinking
Excellent Communication
Interpersonal Communication
Timeline
Bachelor of Arts - English W/ Secondary Education
Oakland University
08.2021 - Current
Retail Salesperson
Nordstrom
06.2021 - 01.2023
Vacation Bible School Volunteer
St. Thomas Church
03.2020 - 04.2020