Summary
Overview
Work History
Education
Skills
Timeline
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Emily Poota

Emily Poota

Retail Customer Service
West Bloomfield,MI

Summary

Dependable retail Sales Associate with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Retail Salesperson

Nordstrom
Novi, MI
06.2021 - 01.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Collaborated with my associates and managers to provide customer engagement in an approachable manner, optimizing the customer experience
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Vacation Bible School Volunteer

St. Thomas Church
West Bloomfield, MI
03.2020 - 04.2020
  • Gained knowledge and experience working with children in educational setting.
  • Maintained clean facilities to better serve program needs.
  • Supplemented lessons with fun activities, games and friendly competitions.
  • Worked with parents to ease transitions at beginning and end of VBS.
  • Engaged children in learning by selecting age-appropriate stories to share.
  • Created daily arts and crafts projects at appropriate difficulty for small children.
  • Sang bible songs with children to reinforce lessons.
  • Set up delicious, nutritious snacks for children during break time.
  • Assisted with organizing religious activities and services.

Education

Bachelor of Arts - English W/ Secondary Education

Oakland University
Rochester, Mi
08.2021 - Current

Skills

Organization

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Timeline

Bachelor of Arts - English W/ Secondary Education

Oakland University
08.2021 - Current

Retail Salesperson

Nordstrom
06.2021 - 01.2023

Vacation Bible School Volunteer

St. Thomas Church
03.2020 - 04.2020

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Emily PootaRetail Customer Service