Emily Posey
Columbia,SC
Summary
Professional administrative specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline processes, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.
Overview
17
17
years of professional experience
Work History
Veteran Service Representative
Veteran's Benefits Administration (VA-VBA)
07.2024 - Current
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Utilized VBMS to compose correspondence letters to explain current status of applications and request additional documentation.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Developed personalized action plans for veterans addressing their unique needs, resulting in higher satisfaction rates.
- Kept case files updated, accurate and aligned with requirements.
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence,
and the evaluation of evidence of income, employability, dependence, and relationship. - Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and
procedures, precedent rulings, and state law in the adjudication process. - Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated correspondence.
- Prepare and release correspondence for use by other federal, state, and local agencies.
Human Resources Assistant
CHRA NAF HR
10.2022 - 07.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Processed a wide variety of routine and complex personnel actions requiring an in-depth knowledge of Nonappropriated Fund (NAF) civilian personnel rules and regulations.
- Provided advice and assistance to lower level employees on the preparation and processing of documents related to pay, compensation, benefits training, permanent change of station moves and/or other aspects of NAF employment.
- Prepared referrals and arranges for interviews at the request of management.
- Conducted strategic recruitment discussions with management officials to
advise on recruitment strategies. - Responded to applicant and management inquiries on procedures such as application procedures, application statuses, criteria used in qualifications decisions.
- Validated management selections are compliant with statutory and regulatory requirements.
- Extended job offers and conducts pre-employment screenings, reference checks, initiates background checks and federal investigations.
- Assisted selectees during pre-employment process and regularly keeps the selectee and management appraised of status.
- Performed miscellaneous clerical work such as using office automation to type a variety of documents; compiled information from reports, created and maintained folders and responded to applicant or management inquiries. Used automated systems to track requests for personnel actions and continually updated status of assigned personnel actions.
- Interacted professionally with staff and customers internal and external to the organization on a variety of matters and inquiries.
- Maintained confidentiality of sensitive information.
Administrative Support Assistant
Child and Youth School Services-Youth Center
02.2019 - 10.2019
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Monitored deadlines closely and submitted required documentation punctually.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Received children, youth, parents, and other visitors in a courteous manner. Answered main telephone, ascertain nature of call and direct caller to appropriate staff takes a message or personally provides desired information. Provided customer service expected in a "First Choice" organization.
- Utilized an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the CYS program.
- Ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) were followed.
- Maintained, deposited, cashed and monetary checks for petty cash designated for the CYS Youth Center organization.
Administrative Support Assistant
Child and Youth Services (CYS)
05.2016 - 03.2018
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Monitored deadlines closely and submitted required documentation punctually.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Received children, youth, parents, and other visitors in a courteous manner.
- Answered telephones, ascertains nature of call and directs caller to appropriate staff, takes a message or personally provides desired information. Provided customer service expected in a "First Choice" organization.
- Utilized an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory signed statistical reports and tracking of income data as it pertains to the CYS program as required.
- Provided administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel.
- Used office automation equipment and word processing software, prepared a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation.
- Referred to agency regulations, flip charts, and other standard office reference materials to ensure proper format, grammatical accuracy, and correct spelling.
- Initiated Civilian Personnel actions and helps track background clearance checks.
- Have helped in the successful completion in many inspections and certifications including AHHI, MDTI.
Military Personnel Specialist
Logistics Management Resources (LMR-INC)
12.2012 - 08.2014
- Prepared, maintained and accounted for Officer and Enlisted Military Personnel Files (MPF) while making additions, revisions, and/or deletions to the Enlisted Records Briefs (ERB) and Officer Records Briefs (ORB), Army Military Human Resource Record (AMHRR) to keep them current, complete, and accurate IAW regulations, policies, and procedures Reviewed and processed briefs and ensured accuracy of casualty/emergency documents are prepared IAW AR 600-8-1 and specific MILPER messages.
- Verified military identification cards, entered personnel data into the computer system, and verified legal documents; such as, marriage certificates, birth certificates, divorce decrees, enlistment and reenlistementdocuments, and promotion orders in line with Army regulation.
- Conducted monthly reviews according to Army regulations.
- Provided guidance, interpretation, training and/or briefings on current or proposed policies for assigned military personnel action programs, to a variety of individuals, managers, and others as needed.
- Inprocessed soldiers by inputting personnel information into the computer system, verified provided community information such as inprocessing brief and referred them to the proper office for any assistance when inprocessing.
- Insured all processes are 100% error-processing rate.
- Used software programs i.e., Installation Module (ISM), and TRANSPROC 11 to input, revise and sort information from files, records, and/or databases.
- Provided excellent customer service to military and civilian personnel.
- Researched, applied and provided interpretation of DA military personnel procedures and regulatory guidance.
- Reviewed, processes, briefs and ensures accuracy of casualty/emergency documents are prepared IAW AR 600-8-1 and specific MILPER messages.
- Prepared and complied with the office filing system according to Army regulation Proficient in operating and maintaining a variety of military personnel automated systems to include Microsoft Word, Excel, PowerPoint and Outlook.
Military Personnel Specialist
SERCO
10.2007 - 01.2010
- Prepared, maintained and accounted for Officer and Enlisted Military Personnel Files (MPF) while making additions, revisions, and/or deletions to the Enlisted Records Briefs (ERB) and Officer Records Briefs (ORB), Army Military Human Resource Record (AMHRR) to keep them current, complete, and accurate IAW regulations, policies, and procedures Reviewed and processed briefs and ensured accuracy of casualty/emergency documents are prepared IAW AR 600-8-1 and specific MILPER messages.
- Verified military identification cards, entered personnel data into the computer system, and verified legal documents; such as, marriage certificates, birth certificates, divorce decrees, enlistment and reenlistement documents, and promotion orders in line with Army regulation.
- Conducted monthly reviews according to Army regulations.
- Provided guidance, interpretation, training and/or briefings on current or proposed policies for assigned military personnel action programs, to a variety of individuals, managers, and others as needed.
- Inprocessed soldiers by inputting personnel information into the computer system, verified provided community information such as inprocessing brief and referred them to the proper office for any assistance when inprocessing.
- Insured all processes are 100% error-processing rate.
- Used software programs i.e., Installation Module (ISM), and TRANSPROC 11 to input, revise and sort information from files, records, and/or databases.
- Provided excellent customer service to military and civilian personnel.
- Researched, applied and provided interpretation of DA military personnel procedures and regulatory guidance.
- Prepared and complied with the office filing system according to Army regulation Proficient in operating and maintaining a variety of military personnel automated systems to include Microsoft Word, Excel, PowerPoint and Outlook.
Education
No Degree - Major: Psychology Minor: English
Univeristy of Maryland University College
Adelphi, MD Skills
- Benefits administration
- Claims processing
- Regulations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Professionalism
- Active listening
Timeline
Veteran Service Representative
Veteran's Benefits Administration (VA-VBA)
07.2024 - Current
Human Resources Assistant
CHRA NAF HR
10.2022 - 07.2024
Administrative Support Assistant
Child and Youth School Services-Youth Center
02.2019 - 10.2019
Administrative Support Assistant
Child and Youth Services (CYS)
05.2016 - 03.2018
Military Personnel Specialist
Logistics Management Resources (LMR-INC)
12.2012 - 08.2014
Military Personnel Specialist
SERCO
10.2007 - 01.2010
No Degree - Major: Psychology Minor: English
Univeristy of Maryland University College
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