Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Poundstone

Tacoma

Summary

Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

St. Anthony's
Gig Harbor
07.2024 - Current
  • Delivered direct patient care to diverse adult populations recovering from surgery or managing acute medical conditions in a high-volume med-surg unit.
  • Assisted patients with activities of daily living, including hygiene, ambulation, feeding, and toileting, promoting comfort and mobility.
  • Accurately measured and documented vital signs, intake and output, and other patient data, promptly reporting significant changes to the nursing staff.
  • Supported nursing staff with wound care, post-op recovery monitoring, and patient repositioning to prevent pressure injuries.
  • Maintained clean and safe patient environments, ensuring compliance with hospital infection control protocols.
  • Fostered a compassionate and respectful environment by providing emotional support to patients and families during recovery.

Personal Banker

KeyBank
Tacoma
01.2022 - 03.2024
  • Maintained customer data confidentiality while inputting information into system.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Monitored changes in laws related to banking policies and procedures.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted and advised customers on using online and mobile banking systems.
  • Built strong relationships by delivering exceptional service, ensuring customers felt heard, valued, and supported in every interaction.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Inside Sales Representative

Trimlite
Tacoma
08.2020 - 01.2022
  • Developed and maintained strong relationships with existing clients to ensure repeat business.
  • Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
  • Delivered superior customer support to improve the account retention rate.
  • Coordinated with the logistics team to ensure the timely delivery of products to customers.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Consulted with customers to aid in the selection and purchase of products that met their needs.
  • Entered and updated information accurately to ensure that client needs were met promptly and correctly.

Education

High School Diploma -

Peninsula High School
Gig Harbor, WA
06-2018

Skills

  • Patient care
  • Vital sign monitoring
  • Basic life support
  • Infection control
  • Customer service

  • Record keeping
  • Emotional support
  • Team collaboration
  • Conflict resolution
  • Crisis management
  • Attention to detail
  • Problem solving
  • Communication skills
  • Time management
  • Direct patient care

Certification

  • CNA Certification through Divine CNA Training Institution
  • BLS License

References

References available upon request.

Timeline

Certified Nursing Assistant

St. Anthony's
07.2024 - Current

Personal Banker

KeyBank
01.2022 - 03.2024

Inside Sales Representative

Trimlite
08.2020 - 01.2022

High School Diploma -

Peninsula High School

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