Emily Powell
Huntington Beach,CA
Summary
Results-driven professional with a proactive mindset and a proven ability to adapt quickly to new challenges. Demonstrates a strong work ethic combined with effective communication skills, facilitating collaboration within dynamic teams. Committed to supporting organizational objectives and contributing to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Auto Club of Southern California
Newport Beach, CA
10.2021 - Current
- Conduct comprehensive needs analysis to offer appropriate insurance products to prospective and existing clients.
- Generate leads through cold calling, networking, referrals, and other marketing initiatives.
- Determine applicant acceptability by reviewing applications to ensure they meet current underwriting guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Insurance Service Representative
Auto Club of Southern California
Newport Beach
04.2022 - 10.2022
Assistant Property Manager
Greystar
Fountain Valley, CA
04.2020 - 10.2021
- Created successful leasing strategies to maximize capital appreciation through sales and superior customer service to maintain an average occupancy of 98% in a 182- unit apartment complex.
- Analyzed market productivity to determine cost control and increased revenue through market rates and incentive programs.
- Designed and managed web advertising materials to enhance company awareness and produce higher prospect traffic.
- Processed rental applications and prepared legal documentation to explicate with clientele for new and renewal lease signings.
Member Services and Training Representative
Delta Dental of Massachusetts
Boston, MA
08.2017 - 04.2020
- Well versed in supporting benefit, claims, and billing inquiries while ensuring any release of information requests were HIPAA compliant
- Increased company revenue by enlisting clients in premium services
- Provided internal technical support for company led web portals
- Entrusted to train new hires company protocols and phone etiquette
Store Support Assistant Manager
Whole Foods Market
Boston, MA
02.2016 - 08.2017
- Provided expert over-site to a staff of over 50 team members in the customer service, sign making, receiving, and demo departments
- Preformed several HR duties including interviewing, recruitment, orientation, disciplinary action, and job performance reviews
- Daily use of Kronos workforce management system, IRMA, Workday, and Salesforce to maintain scheduling, payroll, projection of sales, and training of team members
Education
General Studies -
Bunker Hill Community College
Boston, MA01.2018
High School Diploma -
Fraser High School
Fraser, MISkills
- Customer service
- Lead prospecting
- Risk management
- Policy adjustment
- Contract review and analysis
- CRM tracking
- Microsoft Applications
- Cross-selling products and services
Certification
- CA Personal Lines
- CA Life
Timeline
Insurance Service Representative
Auto Club of Southern California
04.2022 - 10.2022
Insurance Sales Agent
Auto Club of Southern California
10.2021 - Current
Assistant Property Manager
Greystar
04.2020 - 10.2021
Member Services and Training Representative
Delta Dental of Massachusetts
08.2017 - 04.2020
Store Support Assistant Manager
Whole Foods Market
02.2016 - 08.2017
General Studies -
Bunker Hill Community College
High School Diploma -
Fraser High School
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