EMILY PREMDAS
KISSIMMEE,USA
Summary
Dynamic and results-driven professional with a proven track record at Walgreens, excelling in customer service and data analysis. Recognized for enhancing patient satisfaction and reducing prescription errors through meticulous attention to detail and effective problem-solving. Adept at fostering team collaboration and improving operational efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
PHARMACY TECHNICIAN
WALGREENS
Orlando, FL
10.2022 - Current
- Assisted in medication management, ensuring accurate dispensing and achieving a significant reduction in prescription errors.
- Provided exceptional customer service, fostering a welcoming environment and enhancing patient satisfaction through attentive care.
- Maintained precise records of patient interactions and medications, contributing to compliance with health regulations and enhancing operational efficiency.
- Managed high call volume with professionalism and accuracy.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared prescription transfers to other pharmacies.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
CUSTOMER SERVICE CHAT REPRESENTATIVE
TAXACT
Orlando, FL
12.2021 - 04.2022
- Delivered exceptional customer support through chat, resolving inquiries swiftly and enhancing overall client satisfaction.
- Implemented effective troubleshooting techniques, leading to noticeable reductions in response times and improved resolution rates.
- Collaborated with cross-functional teams to address customer feedback, fostering continuous improvement and product enhancements.
- Developed a knowledge base for common queries, streamlining support processes and empowering customers with self-service options.
- Resolved customer inquiries through chat enhancements satisfaction scores.
MARKET RESEARCH ANALYST
KGS RESEARCH
Orlando, FL
09.2021 - 12.2021
- Conducted in-depth analysis to identify consumer trends, leading to data-driven recommendations that enhanced products positioning.
- Developed comprehensive surveys and analyzed responses, yielding actionable insights that improved client satisfaction scores.
- Maintained accurate databases of market data and competitor activities, ensuring informed decision-making for strategic initiatives.
- Executed targeted surveys, translating findings into strategies that boosted client satisfaction scores and promotes loyalty.
CUSTOMER SERVICE REPRESENTATIVE
WALGREENS
Orlando, FL
03.2016 - 04.2020
- Provided exceptional customer service, promoting a welcoming environment that resulted in increased customer loyalty and repeat business.
- Managed inventory levels effectively, ensuring product availability and reducing stock shortages, leading to improved sales performance.
- Analyzed customer feedback to identify service improvements, implementing changed that led to noiceable gains in customer satisfaction.
- Cultivated a positive team atmosphere, encouraging collaboration that enhanced employee morale and improved service quality.
APPAREL PRODUCTION ASSOCIATE
THE LEVY GROUP, INC
New York, NY
08.2015 - 10.2015
- Streamlined the fabric cutting process, achieving quicker turnaround times and enhancing overall production efficiency.
- Collaborated with team members to maintain a positive work environment, fostering strong relationship and team cohesion.
- Optimized fabric cutting layouts, resulting in faster productions cycles and improved delivery timelines.
BOOKKEEPER/ OFFICE MANAGER
KEYFOOD SUPERMARKET
Astoria, NY
08.2012 - 10.2015
- Streamlined bookkeeping processes, enhancing financial reporting accuracy and contributing to timely month-end clssings.
- Analyzed inventory data to optimize stock levels, resulting in reduced waste and improved cash flow management.
- Coordinated with staff to implement new office management software, improving communications and operational efficiency across departments.
- Fostered a positive work enviironment, assisting team members in chieving thrir goals and enhancing overrall workplace morale.
Education
CUNY York College
Queens, NYHigh School Diploma -
Long Island City High School
Skills
- Data Analysis
- Problem Solving
- Team Leadership
- Critical Thinking
- Team Management
- Creative Thinking
- Attentive
- Microsoft Office
- Google Chrome
- Data entry
- Customer service
- Communication skills
- Attention to detail
- Time management
- Operations support
- Problem-solving abilities
Timeline
PHARMACY TECHNICIAN
WALGREENS
10.2022 - Current
CUSTOMER SERVICE CHAT REPRESENTATIVE
TAXACT
12.2021 - 04.2022
MARKET RESEARCH ANALYST
KGS RESEARCH
09.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
WALGREENS
03.2016 - 04.2020
APPAREL PRODUCTION ASSOCIATE
THE LEVY GROUP, INC
08.2015 - 10.2015
BOOKKEEPER/ OFFICE MANAGER
KEYFOOD SUPERMARKET
08.2012 - 10.2015
CUNY York College
High School Diploma -
Long Island City High School
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