Emily Presson
Cullowhee
Summary
Dynamic professional with outstanding communication skills and a strong background in recordkeeping from HIGHTS. Proven ability to analyze client needs and develop effective solutions, while fostering collaboration among interdisciplinary teams. Adaptable and dedicated, I excel in creating positive environments and achieving client goals through evidence-based practices.
Overview
5
5
years of professional experience
Work History
Intern
HIGHTS
08.2025 - 12.2025
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Facilitated support groups and workshops to provide valuable services to clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Educated clients and families on mental health, wellness and recovery topics.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Utilized evidence-based practices to provide effective interventions for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Front Desk Assistant
Western Carolina University Residential Living
10.2023 - 07.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed dorm bookings and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and Residential life operations.
Camp Counselor
Gaston County Family YMCA
07.2023 - 08.2023
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted with maintenance and upkeep of used buildings to promote clean environment.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Transported and escorted program participants to and from activities and on field trips.
- Monitored participation in recreational activities to provide assistance to participants.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Barista
Starbucks
11.2021 - 12.2022
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Crew Member
Monster Mini Golf
02.2021 - 07.2021
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Social Work
Western Carolina University
Cullowhee, NC12-2025
Skills
- Recordkeeping
- Scheduling
- Research
- Spreadsheet tracking
- Outstanding communication skills
- Adaptability and flexibility
- Interpersonal and social skills
- Telephone etiquette
Timeline
Intern
HIGHTS
08.2025 - 12.2025
Front Desk Assistant
Western Carolina University Residential Living
10.2023 - 07.2025
Camp Counselor
Gaston County Family YMCA
07.2023 - 08.2023
Barista
Starbucks
11.2021 - 12.2022
Crew Member
Monster Mini Golf
02.2021 - 07.2021
Bachelor of Science - Social Work
Western Carolina University