Emily Prinkey
Mount Pleasant,PA
Summary
Dynamic Operations Manager with a proven track record at AMA Support Services, excelling in budget management and process improvement. Successfully enhanced employee retention rates through effective training and development initiatives, while driving customer satisfaction and operational efficiency. Skilled in strategic planning and team leadership, fostering a culture of accountability and high performance.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Operations Manager
AMA Support Services
01.2024 - 12.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
AMA Support Services
01.2020 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Lecturer
Kampala University
01.2015 - 12.2020
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Implemented instructional technologies in course delivery to engage and educate students.
- Maintained open lines of communication with parents through conferences, email correspondence, and phone calls to provide ongoing updates on student progress.
- Assessed student learning outcomes, refining teaching methods to better meet educational goals.
- Increased departmental collaboration by spearheading interdisciplinary projects and seminars.
- Conducted research on pedagogical methods, integrating findings into teaching practices to enhance student learning.
- Coordinated with industry professionals to offer guest lectures, bridging gap between theoretical knowledge and practical application.
- Organized international study trips, broadening students' perspectives and understanding of global issues.
- Initiated community outreach programs, connecting students with real-world applications of classroom theories.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Administrative Officer
Raka Business Consult
03.2000 - 12.2019
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Proofread and edited documents for accuracy and grammar.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Served as corporate liaison for finance, IT, and marketing departments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Master of Arts - Public Administration
Kampala International University
Kampala, Uganda12-2012
Bachelor of Science - Tourism And Hospitality Management
Makerere University
Kampala, Uganda03-2000
Skills
- Budget management
- Performance analysis
- Customer satisfaction
- Process improvement
- Employee training
- Project management
- Team leadership
- Conflict resolution
- Time management
- Strategic planning
- Problem-solving
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Employee motivation
- Staff development
- MS office
- Client relationships
- Project management abilities
- Project leadership
- Schedule management
- Health and safety compliance
- Workforce management
- Client relations
- Superb time management skills
- Onboarding and orientation
- Delegation
- Invoice processing
- Customer retention
- Business administration
- Business planning
- Purchasing and procurement
Timeline
Operations Manager
AMA Support Services
01.2024 - 12.2024
Operations Manager
AMA Support Services
01.2020 - 12.2023
Lecturer
Kampala University
01.2015 - 12.2020
Administrative Officer
Raka Business Consult
03.2000 - 12.2019
Master of Arts - Public Administration
Kampala International University
Bachelor of Science - Tourism And Hospitality Management
Makerere University
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