Emily Proctor

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Processed claims for payment thru Medicare.
• Answered phone & greeted customers with enthusiasm.
• Maintained daily report documents, memos and invoices.
• Scheduled outings for staff to take clients on.

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Scheduled service work on commercial leased trucks. Handled breakdown calls from Idealease Corp. & the customer. Processed customer service repairs that were billed back. Processed invoices from IdealLease/ Idealnet. Processed purchase orders from outside vendors. Handled service calls from the leasing customers. Authorized repair work that was needed. Handled telephone inquiries regarding inbound work and work in process. Review repair orders to ensure that work is completed and that additional work is authorized. Communicate updates from the RTC Service Center to the customer.

• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Monitored factory recalls and announcements to stay on top of changes.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Making service appointments for BMW customers with the Service Dept. Reserve loaner vehicles for BMW customers

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.w
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Monitored factory recalls and announcements to stay on top of changes.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.