Emily Provost
Communications Specialist
Niskayuna,NY
Summary
I am a highly efficient employee who is established in fast-paced and challenging environments. I am always eager to learn with an aptitude for applying new knowledge with skill and efficiency. With my BA/BS in Communication Studies and a minor in Broadcast Journalism, I have an abundance of social media, small group, and professional/business communication knowledge
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Crew Member
Dunkin Donuts
Niskayuna , NY
02.2019 - 08.2023
- I packaged menu items into bags or trays and placed drink orders into carriers.
- I took orders, prepared meals, and collected payments.
- I provided excellent customer service by greeting customers and meeting quality expectations.
- I trained new team members on procedures, customer service, and sales techniques.
- I addressed guest needs, questions, or concerns to create an optimum experience onboard.
- I cleaned and maintained all areas of the restaurant to promote a clean image.
- I worked the front counter, drive-thru, and other areas.
- I worked well with teammates and accepted coaching from the management team.
- I became familiar with products to answer questions and make suggestions.
Team Member
Chipotle
Plattsburgh, NY
10.2021 - 05.2022
- I kept work areas clean, organized, and safe to promote efficiency and team safety.
- I learned all required tasks quickly to maximize performance.
- I contributed to team success by completing jobs quickly and accurately.
- I worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- I worked with different stations to provide optimal coverage and meet production goals.
- I trained new team members by relaying information on company procedures and safety requirements.
- I broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- I maintained a productive, efficient approach to all tasks.
- I assisted customers in selecting merchandise best suited to their needs.
- I developed strong cooperative relationships with coworkers and managers.
- I operated a register to process payments and collect cash payments for order totals.
- I addressed and resolved customer complaints in a polite and professional manner.
Education
BA/BS - Communication Studies
State University of New York Plattsburgh College
Plattsburgh, NY 08.2020 - Current
Skills
Research Skills
Social Media CommunicationsSocial MediaOrganization Skills
Teamwork = DreamworkPositive and Productive CommunicationGoogle Docs, Microsoft, PowerPoint, and Excel ExperienceHospitality service expertise
Interactive communication skills
Performance improvement
Customer engagement
Verbal and written communication
Inventory organization
Leadership
Analytical
Time Management
Business and Professional Comm
Accomplishments
- I was appointed the President of the Delta Xi chapter of Lambda Pi Eta, the National Communications Association Honor Society in Spring 2023.
- I have achieved a Media Coverage Analysis on the George Floyd Protests by completing a Content Analysis with accuracy and efficiency.
- I have achieved a Mock Social Media Portfolio by completing a Social Media Portfolio project with accuracy and efficiency. (linked below) https://docs.google.com/presentation/d/e/2PACX-1vSVPaNWBwJQZIyW3DNbu7i2sUxw6uym5YCTuUZOybmI8FYSuD5YqGRJ-r4cRiKzSPKdUcAj8rtI-UYm/pub?start=false&loop=false&delayms=3000
Affiliations
- Lambda Pi Eta- National Communication Association Honor Society
- Alpha Phi Women's Fraternity
Timeline
Team Member
Chipotle
10.2021 - 05.2022
BA/BS - Communication Studies
State University of New York Plattsburgh College
08.2020 - Current
Crew Member
Dunkin Donuts
02.2019 - 08.2023