Emily Provost
Communication Specialist
Niskayuna,NY
Summary
I am a highly efficient employee who is established in fast-paced and challenging environments. I am always eager to learn with an aptitude for applying new knowledge with skill and efficiency. With my BA/BS in Communication Studies and a minor in Broadcast Journalism, I have an abundance of social media, small group, and professional/business communication knowledge
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin Donuts
Niskayuna , NY
02.2019 - 08.2023
- I packaged menu items into bags or trays and placed drink orders into carriers.
- I took orders, prepared meals, and collected payments.
- I provided excellent customer service by greeting customers and meeting quality expectations.
- I trained new team members on procedures, customer service, and sales techniques.
- I addressed guest needs, questions, or concerns to create an optimum experience onboard.
- I cleaned and maintained all areas of the restaurant to promote a clean image.
- I worked the front counter, drive-thru, and other areas.
- I worked well with teammates and accepted coaching from the management team.
- I became familiar with products to answer questions and make suggestions.
Team Member
Chipotle
Plattsburgh, NY
10.2021 - 05.2022
- I kept work areas clean, organized, and safe to promote efficiency and team safety.
- I learned all required tasks quickly to maximize performance.
- I contributed to team success by completing jobs quickly and accurately.
- I worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- I worked with different stations to provide optimal coverage and meet production goals.
- I trained new team members by relaying information on company procedures and safety requirements.
- I broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- I maintained a productive, efficient approach to all tasks.
- I assisted customers in selecting merchandise best suited to their needs.
- I developed strong cooperative relationships with coworkers and managers.
- I operated a register to process payments and collect cash payments for order totals.
- I addressed and resolved customer complaints in a polite and professional manner.
Education
BA/BS - Communication Studies
State University of New York Plattsburgh College
Plattsburgh, NYSkills
- P>Research Skills
- Social Media Communications
- Social Media
- Organization Skills
- Teamwork = Dreamwork
- Positive and Productive Communication
- Google Docs, Microsoft, PowerPoint, and Excel Experience
- P>Hospitality service expertise
- P>Interactive communication skills
- P>Performance improvement
- P>Customer engagement
- P>Verbal and written communication
- P>Inventory organization
- P>Leadership
- P>Analytical
- P>Time Management
- P>Business and Professional Comm
Accomplishments
- I was appointed the President of the Delta Xi chapter of Lambda Pi Eta, the National Communications Association Honor Society in Spring 2023.
- I have achieved a Media Coverage Analysis on the George Floyd Protests by completing a Content Analysis with accuracy and efficiency.
- I have achieved a Mock Social Media Portfolio by completing a Social Media Portfolio project with accuracy and efficiency. (linked below) https://docs.google.com/presentation/d/e/2PACX-1vSVPaNWBwJQZIyW3DNbu7i2sUxw6uym5YCTuUZOybmI8FYSuD5YqGRJ-r4cRiKzSPKdUcAj8rtI-UYm/pub?start=false&loop=false&delayms=3000
Affiliations
- Lambda Pi Eta- National Communication Association Honor Society
- Alpha Phi Women's Fraternity
Work Preference
Work Type
Part TimeInternshipFull TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancement401k matchHealthcare benefitsFlexible work hoursPersonal development programsTimeline
Team Member
Chipotle
10.2021 - 05.2022
Crew Member
Dunkin Donuts
02.2019 - 08.2023
BA/BS - Communication Studies
State University of New York Plattsburgh College
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