Dynamic and results-oriented professional dedicated to ensuring exceptional customer satisfaction. Skilled in problem-solving and critical thinking, adept at multitasking and maintaining attention to detail. I excel in fast-paced environments, demonstrating a strong work ethic. Committed to delivering high-quality results through a strong focus on promoting collaboration and fostering positive relationships within the organization.
Hi, I’m
Emily Prowant
Philadelphia,PA
Summary
Overview
14
years of professional experience
Work History
Eye’s Gallery
Social Media Manager
04.2024 - Current
Job overview
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
Yards Brewing Company
Server
06.2023 - Current
Job overview
- Actively enhanced the customer experience by providing top notch service and teamwork by displaying the five core company values: honesty, integrity, accountability, pride in work, and brew unto others.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
American Alehouse
Server
04.2021 - 05.2023
Job overview
- Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience.
- Accurately described all featured food and beverage menus to guests with comprehensive knowledge.
- Promoted enhanced higher-end menu selections resulting in higher check totals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Ten Thousand Villages
Sales Supervisor
09.2018 - 05.2023
Job overview
- Trained team members in successful strategies to meet operational ad sales targets.
- Planned and implemented off-site sales and events.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of products and customer preferences.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Jean Landis Mitigation
Executive Assistant
09.2018 - 05.2023
Job overview
- Produced accurate office files, updated spreadsheets, and crafted presentations to support team efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Organized physical files and digitized records for easy updating and retrieval by authorized members.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Assisted attorneys in collecting information (employment, medical, etc.) and sending appropriate correspondence to involved parties.
- Diligently edited legal correspondence for grammar and spelling.
- Maintained office supplies inventory by checking stock and ordering new supplies when needed.
BRGR
Assistant Manager
02.2019 - 06.2021
Job overview
- Transitioned restaurant to online scheduling in addition to creating weekly schedules and handing out staff assignments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in all nightly business reports and tip allocations.
- Trained new staff members in all positions in the restaurant.
- Managed complaints and issues related to guest preferences
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
AERAS
Personal Assistant
02.2019 - 07.2020
Job overview
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Organized and cared for clients' homes and properties by maintaining and preparing for arrival.
- Balanced playtime and limited screen time to optimize types of stimulation and support the development of fine motor, gross motor, and cognitive skills.
- Oversaw personal and professional calendars and coordinated appointments for future events.
The Bookstore Speakeasy
Assistant Manager
05.2015 - 09.2018
Job overview
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recruited employees offering talent, charisma, and experience as a restaurant team.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Top Diner
Host
02.2011 - 05.2015
Job overview
- Took reservations by phone and walk-in, keeping scheduling demand and kitchen output in time to avoid overbooking.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Planned and executed guest parties by organizing menus, spaces, and special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Earth And Environmental Science
University Overview
Penn State University
Bachelor of Science from Energy And Sustainability Policy
University Overview
Coursera
Certificate Program from UX Design
10.2024
University Overview
LCB
Certification from R.A.M.P
04.2024
University Overview
Northampton Community College
Associate of Arts
05.2016
University Overview
Skills
- Problem-Solving
- Customer Relations
- Time Management
- Excellent Multitasking
- Critical Thinking
- Attention to Detail
- Strong Work Ethic
- Customer Service
- Verbal and written communication
Timeline
Social Media Manager
Eye’s Gallery
04.2024 - Current
Server
Yards Brewing Company
06.2023 - Current
Server
American Alehouse
04.2021 - 05.2023
Assistant Manager
BRGR
02.2019 - 06.2021
Personal Assistant
AERAS
02.2019 - 07.2020
Sales Supervisor
Ten Thousand Villages
09.2018 - 05.2023
Executive Assistant
Jean Landis Mitigation
09.2018 - 05.2023
Assistant Manager
The Bookstore Speakeasy
05.2015 - 09.2018
Host
Top Diner
02.2011 - 05.2015
Arizona State University
Bachelor of Arts from Earth And Environmental Science
Penn State University
Bachelor of Science from Energy And Sustainability Policy
Coursera
Certificate Program from UX Design
LCB
Certification from R.A.M.P
Northampton Community College
Associate of Arts
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