Emily Prussock
Chesterfield,VA
Summary
Proven Operations Manager adept at enhancing operations and resolving challenges. Demonstrated expertise in cultivating enduring relationships with stakeholders, clients, and colleagues to advance organizational objectives. Prepared to apply training and experience in tackling fresh professional opportunities.
Overview
4
4
years of professional experience
Work History
Property Operations Manager
Brick Road Rentals
Richmond, VA
08.2021 - 11.2022
- Managed and completed onboarding procedures for new rental properties in real estate software, facilitating effective property management and execution of interests.
- Organized and executed photography and videography projects to enhance marketing strategies.
- Developed and implemented comprehensive marketing plans to generate interest from prospective tenants for newly available or pre-rented properties.
- Monitored timely receipt and reconciliation of rent collections ensuring compliance with landlord and resident statutes.
- Ensured accuracy of vendor invoices and receipts for accounting purposes.
- Evaluated and recommended rental pricing strategy changes to enhance market competitiveness.
Junior Property Manager
Brick Road Rentals
Richmond, VA
02.2019 - 08.2021
- Resolved tenant complaints in a timely manner by initiating prompt action and collaborating with service providers for required repairs and assistance.
- Implemented proactive strategies to maximize rent collection efforts and minimize tenant arrears.
- Collaborated with tenants during move-out process to identify and address repair needs.
- Efficiently handled the organization and documentation of original leases and renewal documents in digital as well as hardcopy format for property management office.
- Conducted a thorough assessment of rental pricing strategies and offered recommendations for improvement to stay competitive in the market.
- Verified income, assets, and expenses for applicants and maintained accurate file tracking sheets.
- Guided potential tenants through units to help them understand their options
Outside Sales Representative
ADP
Richmond, VA
06.2018 - 01.2019
- Acquired new accounts by actively reaching out and meeting potential customers through cold calling and personal visits.
- Conducted product demonstrations to showcase offerings and provide tailored solutions to meet customer demands at different sites.
- Evaluated customer satisfaction and effectively resolved any post-sales technical or service issues through follow-up communication.
- Initiated communication with both new and established clients, analyzing their requirements and suggesting personalized products or services.
Education
Bachelor of Arts - minor business
Virginia Commonwealth University
Richmond, VA05.2017
Skills
- Administrative Leadership
- Customer Relations
- Resident Satisfaction
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Complex Problem-Solving
- Analyzing data
- Caseload Management
- Credit analysis
- Documentation Review
Timeline
Property Operations Manager
Brick Road Rentals
08.2021 - 11.2022
Junior Property Manager
Brick Road Rentals
02.2019 - 08.2021
Outside Sales Representative
ADP
06.2018 - 01.2019
Bachelor of Arts - minor business
Virginia Commonwealth University
Similar Profiles
Sri Ajeng WijiastutiSri Ajeng Wijiastuti
Key Account Manager at Yellow Brick RoadKey Account Manager at Yellow Brick Road
KEELI JAMESKEELI JAMES
Susan at Brick Road TheatreSusan at Brick Road Theatre
Rebecca PaulsonRebecca Paulson
Childcare Aide at Yellow Brick Road Day CareChildcare Aide at Yellow Brick Road Day Care
Debby SiddonsDebby Siddons
Call Center Representative at Sequence HealthCall Center Representative at Sequence Health
Trevor DeasTrevor Deas
Deputy Clerk at Chesterfield Circuit CourtDeputy Clerk at Chesterfield Circuit Court