Emily Pulicari
Lynn,MA
Summary
Reliable and hardworking, works autonomously or in teams to serve over numerous amounts of customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused, safe environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/ Waitress
Tavern in the Square
Burlington, MA
07.2022 - 02.2024
- Maintained an organized and clean bar area.
- Managed opening, closing duties including setting up, breaking down the bar area.
- Assisted in training new bartenders on proper techniques.
- Handled money according to company policy.
- Provided excellent customer service to ensure a positive customer experience.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Followed all safety and sanitation regulations when handling food or drinks.
- Assisted other wait staff members in times of heavy customer traffic.
Baretnder
Buffalo Wild Wings, BWW
Saugus, MA
03.2019 - 07.2022
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Poured wine, beer and cocktails for patrons.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
High School Diploma -
Minuteman Technical Vocational High School
Lexington, MA06-2017
Skills
- Suggestive Selling
- Health Codes Compliance
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Food Service
- Extensive Beer Knowledge
- Maintaining a Clean Bar
- Customer Service
- Bar Service Preparation
- Anticipating Guest Needs
- Safe Serving Knowledge
- Marketing and Sales Experience
- Creative Mixology
Certification
- osha 10
- server safe
- liquor ID
Languages
English
Professional
Timeline
Bartender/ Waitress
Tavern in the Square
07.2022 - 02.2024
Baretnder
Buffalo Wild Wings, BWW
03.2019 - 07.2022
High School Diploma -
Minuteman Technical Vocational High School
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