Summary
Overview
Work History
Education
Skills
Certification
CAREER HIGHLIGHTS
Timeline
Generic

Emily Purnell

Summary

Business-focused IT professional with 8+ years of experience bridging technology and operations, including recent application support in enterprise IT systems. Skilled at analyzing business needs, optimizing workflows, and delivering solutions that enhance efficiency and user adoption. Strong communicator with an MBA and proven ability to translate technical requirements into practical solutions that support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Application Support Analyst

Weyerhaeuser
11.2023 - Current
  • Provide end-user support, troubleshooting, and process improvements for business-critical applications, ensuring reliability and efficiency across the organization.
  • Partner with business stakeholders to analyze needs and recommend system improvements, driving efficiency in application usage and workflows.
  • Delivered application support and user adoption for TLI and Remsoft projects, onboarding staff and translating technical processes into user-friendly guides.
  • Spearheaded creation of a new Remsoft license tracking process in Cherwell, reducing license creation time by 64% and improving reporting accuracy.
  • Authored and published knowledge base documentation and SOPs, cutting repeat tickets and improving first-contact resolution.
  • Trained cross-functional users (contractors, drivers, loggers, and internal staff) on multiple enterprise applications, improving adoption and reducing downtime.
  • Collaborated with GIS team to categorize maps and system features, improving organization and supporting data-driven decision-making.
  • Administered Cherwell ticketing workflows, monitoring SLAs, incident management, and user license requests.
  • Presented system insights and process updates in regional and product team meetings, serving as a bridge between IT and business users.

Harvest Manager/Contract Administrator

Weyerhaeuser
06.2019 - 11.2023
  • Responsible for contract administration, the execution of harvesting/logistic strategies to meet plan volume and market commitments, harvesting contract negotiation, harvest operation supervision & contractor safety plan compliance while doing timely system updates.
  • Managed the daily operations of multiple loggers to maximize efficiency.
  • Maintained professional working relationships and promoted open lines of communication with subcontractors.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
  • Coordinated supportive services department of business, agency, and organization.
  • Learn to operate new office technologies as were developed and implemented.
  • Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met.
  • Managed paper and electronic filing systems by recording information, updating paperwork, and maintaining documents, such as attendance records and correspondence.
  • Negotiated and administered contracts with/for loggers.
  • Develop team communications and information for meetings.
  • Collaborate with leaders and colleagues to build relationships and improve leadership at all levels of the business.
  • Managed competing demands, adapting to frequent change, delays, or unexpected events.
  • Partake in internal and external audits to ensure legal & policies matters are in place.

Resource Forester

Weyerhaeuser
06.2017 - 06.2019
  • Safely learned and performed various responsibilities that included map reading, working with legal descriptions, carrying out Best Management Practices (BMP's), surveying, basic cruising, pest management, photo interpretation, and public relations.
  • Knowledge of Weyerhaeuser forestry practices such as: inventory systems, prescriptions, contract administration, Sustainable Forestry Initiative (SFI), negotiation skills and technical skills.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Involved in seeking training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Educated customers on how to use company systems, complete forms and obtain desired services.
  • Responded proactively and positively to rapid change.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Actively contributed to company achievements and held industry-leading customer service ratings.
  • Entered customer interaction details in TWP, FMS, and GIS to track requests, document problems and record solutions offered.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Ability to adapt to new applications and maintain knowledge of current technologies.
  • Highly focused on professional communication with colleagues, landowners, and contractors.
  • Conferred with management and contractors to discuss defective and unacceptable services to determine corrective action.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

Student Trainee

U.S Forest Services Tuskegee National Forest
05.2015 - 08.2015
  • Participated in learning experiences, attending meetings and workshops, and traveling to other working environments to gain practical experience while getting exposure to the upper management.
  • Provided administrative support by filling out reports and inputting data into computer systems.
  • Built relationships with coworkers and team members to increase work productivity.
  • Completed on-the-job training sessions and demonstrated learned skills to supervisors.
  • Maintain recreational facilities' including campsites, shooting range, and trails.
  • Participate in the annual Fishing Derby.
  • Assisted in treating non-native invasive species and in planting brown top millet.
  • Coordinate with Wildlife Service to prepare land for wild boar trapping.
  • Marked timber for timber sale & assisted managers by drafting performance reports and recommending new work strategies.

Education

MBA -

Strayer University
05-2020

Bachelor of Science - Forest Management

Alabama A&M University
05-2017

Skills

  • ITIL & Service Management (Cherwell, Ticketing Systems)
  • Software Implementation & User Training
  • Data Management & Reporting
  • Vendor & Stakeholder Collaboration
  • Change Management & End-User Adoption
  • SQL & Data Querying

Certification

  • Karrass Effective Negotiating Module, Virtual Seminar Moderator / 2021
  • Timber Market Analysis, Forisk Consulting LLC / 2022
  • Frontline Leadership, 2023

CAREER HIGHLIGHTS

  • Leadership: Serving over 3 years as Safety Lead for current area while giving safety business proposals, innovation ideas, and developing safety training for employees and subcontractors.
  • Adaptability: Managing over 4 to 7 contractors at one time while driving operational excellence during constant changes with customers, contractors, and different environmental changes.
  • Effective Communication: Communicating, actively listening, building strong relationships with contractors & customers daily to drive operational excellence.

Timeline

IT Application Support Analyst

Weyerhaeuser
11.2023 - Current

Harvest Manager/Contract Administrator

Weyerhaeuser
06.2019 - 11.2023

Resource Forester

Weyerhaeuser
06.2017 - 06.2019

Student Trainee

U.S Forest Services Tuskegee National Forest
05.2015 - 08.2015

MBA -

Strayer University

Bachelor of Science - Forest Management

Alabama A&M University

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