Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Intern

Emily Quinnette

Pottstown,PA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Price Accuracy Team Member

Weis Markets
02.2023 - Current
  • Boosted store efficiency with regular shelf audits to identify and correct incorrect price tags.
  • Maintained accurate pricing records, ensuring all products were correctly priced according to corporate guidelines.
  • Streamlined communication between departments by providing timely updates on product pricing changes.
  • Collaborated with team members to conduct comprehensive store-wide price checks for seasonal sales events.

Sales Associate

2nd And Charles
09.2022 - 12.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Bank Teller

Old Point National Bank
11.2020 - 05.2022
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Sold and cross-sold bank products to new and existing customers.
  • Processed customer transactions promptly, minimizing wait times.

Server

County Grill And Smokehouse
04.2019 - 11.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Brandon's Kitchen
10.2018 - 04.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Sunset Grille
03.2018 - 10.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server Assistant and Food Runner

Melt Italian Restaurant
08.2017 - 03.2018
  • Enhanced customer satisfaction by providing prompt and courteous service during busy meal times.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Restocked food supplies in kitchen, Server station and other organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.

Hostess, Food Runner and Server

Applebee's Neighborhood Grill & Bar
06.2015 - 08.2017
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Education

High School Diploma -

Spring Garden Homeschool
Woodstown, NJ
06.2014

Skills

  • Price Adjustments
  • Customer Service
  • Cash Management
  • Effective Communication

Affiliations

  • Reading
  • Crafts
  • Psychology

References

References available upon request.

Timeline

Price Accuracy Team Member

Weis Markets
02.2023 - Current

Sales Associate

2nd And Charles
09.2022 - 12.2022

Bank Teller

Old Point National Bank
11.2020 - 05.2022

Server

County Grill And Smokehouse
04.2019 - 11.2020

Server

Brandon's Kitchen
10.2018 - 04.2019

Server

Sunset Grille
03.2018 - 10.2018

Server Assistant and Food Runner

Melt Italian Restaurant
08.2017 - 03.2018

Hostess, Food Runner and Server

Applebee's Neighborhood Grill & Bar
06.2015 - 08.2017

High School Diploma -

Spring Garden Homeschool

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Emily Quinnette