Emily Quintero
Homestead,FL
Overview
2
2
years of professional experience
Work History
Customer Service Leader
Pandora Southland Mall
08.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Managed efficient cash register operations.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Associate
Burlington
03.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Contributed to team objectives in fast-paced environment
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2021
Skills
- Process Transactions
- Organization and Recordkeeping
- Sales Expertise
- Calm and Professional Under Pressure
- Coaching and Mentoring
- Motivational Leadership
- Maintaining Clean Work Areas
- Customer Care
- Cash Handling
Timeline
Customer Service Leader
Pandora Southland Mall
08.2021 - Current
Sales Associate
Burlington
03.2021 - 08.2021
High School Diploma -
Homestead Senior High School