Emily Raab
Santee,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Seeking a role within an organization that offers opportunities for personal and professional development, as well as the chance to acquire new skills.
Overview
12
12
years of professional experience
Work History
Chief Operations Officer
Kula Desserts
07.2023 - 07.2024
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Provided detailed project status updates to stakeholders and executive management.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Promoted innovation within the company by encouraging team members to bring forth novel ideas and strategies for process improvements.
- Supported business growth through strategic planning and process development.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Kula.
Production Manager
Kula Desserts
07.2022 - 07.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with staff to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Monitored team budgets to keep projects on task and avoid waste.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head on.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Led effort to achieve industry certifications, boosting company credibility and opening new market opportunities.
- Maintained inventory levels by accurately tracking raw materials usage and updating inventory records on a regular basis.
- Maintained accurate inventory counts through diligent record-keeping and use of inventory software systems.
- Updated inventory to maintain appropriate levels of stock.
- Contributed to inventory management by restocking shelves and conducting regular inventory checks to maintain product availability.
- Improved stockroom efficiency by implementing an organized inventory system.
- Completed inventory management tasks, including receiving shipments, stocking shelves, and conducting periodic inventory counts.
- Maintained optimal inventory levels to meet customer demands.
Kitchen Manager
Kula Desserts
06.2020 - 06.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of food items.
- Developed creative monthly special flavors using seasonal ingredients, incorporating new flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality items while adhering to client specifications.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Mentored and developed kitchen staff through training, disciplinary action, and performance reviews.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Kitchen Line Cook
Filippi's Pizza Grotto
01.2018 - 07.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
District Manager
Spirit Halloween
07.2019 - 11.2019
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Established team priorities, maintained schedules and monitored performance.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Played a pivotal role in store layout designs, combining visual appeal with practicality to enhance customer experience and maximize sales potential.
- Optimized store displays by regularly remerchandising products, leading to increased sales conversion rates.
Shift Lead
Del Taco
05.2015 - 12.2018
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Food preparation
Store Manager
Spirit Halloween
08.2018 - 11.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Received and merchandised shipments
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed store layout plans regularly for optimal product placement strategies that maximized visibility and sales potential.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Barista
Starbucks
06.2016 - 02.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Assistant Manager
Spirit Halloween
08.2016 - 11.2016
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Front Desk Customer Service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Received and merchandised shipments
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Supervisor
Reading Cinemas
11.2012 - 12.2015
- Oversaw daily operations ensuring smooth workflow and timely completion of tasks.
- Front Desk Customer Service
- Cashiering and Bank Deposits
- Employee Training
- Scheduling
- Projector and theater maintenance
- Received shipments, rotated and merchandised stock
- Streamlined inventory management processes, leading to more organized and efficient stock handling.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
Associate of Science - Forensic Technology
Grossmont College
El Cajon, CA06.2017
San Diego, CA
06.2009
Skills
- Team leadership and collaboration
- Exceptional customer service
- Excellent written and verbal communication skills
- Great time management skills
- Decision-making
- Able to multitask and prioritize tasks
- Documentation and reporting
- Project planning
- Project management
- Proficient in Microsoft Office, Excel, Powerpoint, Google Drive, Gmail
Affiliations
Secretary for the Grossmont College Chapter (Gamma Chi Chi) of the American Criminal Justice Association, Lambda Alpha Epsilon December2016 - December2017
Timeline
Chief Operations Officer
Kula Desserts
07.2023 - 07.2024
Production Manager
Kula Desserts
07.2022 - 07.2023
Kitchen Manager
Kula Desserts
06.2020 - 06.2022
District Manager
Spirit Halloween
07.2019 - 11.2019
Store Manager
Spirit Halloween
08.2018 - 11.2018
Kitchen Line Cook
Filippi's Pizza Grotto
01.2018 - 07.2020
Assistant Manager
Spirit Halloween
08.2016 - 11.2016
Barista
Starbucks
06.2016 - 02.2017
Shift Lead
Del Taco
05.2015 - 12.2018
Supervisor
Reading Cinemas
11.2012 - 12.2015
Associate of Science - Forensic Technology
Grossmont College
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