Emily Ragland
Murfreesboro,TN
Summary
Detail-oriented Insurance Coordinator with proven expertise in insurance verification and customer service. Committed to maximizing communication and enhancing team performance to ensure efficient resolution of inquiries. Efficient in servant leadership through prioritizing others. Enthusiastic life long learner.
Overview
11
11
years of professional experience
Work History
Insurance Coordinator
Major Smiles
Murfreesboro, TN
12.2022 - Current
- Verify insurance and communicate coverage with staff and patients.
- Streamline communication between healthcare providers and insurance carriers for efficient resolution of inquiries.
- Implement quality control measures to improve accuracy in claim submissions, minimizing errors and rejections.
- Mentored new hires, fostering professional development and enhancing team performance through targeted support.
- Manage a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assist clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtain data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Contribute positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
Classroom Teacher
St. Mark's United Methodist Church
Murfreesboro, TN
11.2014 - 07.2022
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student engagement and safety.
- Collaborated with parents and staff to enhance student development initiatives.
- Assessed student progress using formative and summative evaluation methods.
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
Support Staff Member
St. Mark's United Methodist Church
Murfreesboro, TN
11.2014 - 07.2022
- Provided administrative support for preschool events, ensuring smooth operations and family engagement.
- Facilitated and helped create special days for students, ie. Farm Day and Mud Day
- Assisted in coordinating parent schedules, enhancing participation in special activities created for students.
- Managed inventory of supplies, maintaining organization and availability for preschool activities.
- Provided additional support in implementing classroom management.
- Worked closely with Director to provide additional classes and enrichment for students.
Education
Master of Science - Education
University of Tennessee
Knoxville, TN05-2006
Bachelor of Science - Business
University of Tennessee
Knoxville, TN12-2004
Skills
- Insurance verification
- Customer service and assistance
- Knowledge of Open Dental
- Knowledge of Flex system
- Patient rapport
- Ability to navigate all major dental insurance websites
- Dental insurance experience
- Insurance coverage verification
- Data entry
- Teamwork and collaboration
Timeline
Insurance Coordinator
Major Smiles
12.2022 - Current
Classroom Teacher
St. Mark's United Methodist Church
11.2014 - 07.2022
Support Staff Member
St. Mark's United Methodist Church
11.2014 - 07.2022
Master of Science - Education
University of Tennessee
Bachelor of Science - Business
University of Tennessee