Emily Ramirez
Summary
Highly-qualified Housekeeping Assistant Director offering 11 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Bilingual individual with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Assistant Director of Housekeeping
Golden Nugget Las Vegas Hotel & Casino
05.2018 - Current
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Developed outside recruiting events and training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Ensured property policies are administered fairly and consistently, discipline procedures and documentation are completed according to policy and in compliance with Culinary Union.
- Solicited employee feedback through pre-shift and one on one meetings to Identify and address employees concerns.
Housekeeping Floor Manager
The LINQ Hotel & Casino
04.2016 - 12.2017
- Maintained detailed records of room statuses and tasks completed, ensuring accurate documentation for management review.
- Ensured compliance with safety regulations, conducting regular inspections to identify potential hazards.
- Boosted staff morale through team-building activities that promoted camaraderie and cooperation among employees.
- Established a strong rapport with guests to create a welcoming atmosphere that encouraged positive reviews.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Oversaw linen management processes to ensure appropriate supply levels were maintained at all times.
- Conducted routine inspections of guest rooms to ensure adherence to cleanliness standards.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
- Coordinated with maintenance department to address repair needs quickly and efficiently.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Housekeeping Office Coordinator
Primm Valley Resorts
01.2014 - 04.2016
- Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
- Reviewed employee performance regularly, providing constructive feedback and opportunities for growth and development.
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Conducted regular safety audits, maintaining a safe working environment for staff and guests alike.
- Assisted in hiring and onboarding new staff, fostering a positive work environment and strong team cohesion.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Updated standard operating procedures as necessary to ensure consistent quality across all aspects of the department''s responsibilities.
- Monitored budgetary expenses, making cost-effective decisions without compromising quality or performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Prepared, issued, and tracked counseling notices.
- Maintained employee files.
Guest Room Attendant
The Venetian Resort Hotel Casino
01.2013 - 12.2013
- Contributed to the achievement of department goals by consistently meeting 11 room credit quota.
- Reported damages, disturbances and shortcomings to supervisor.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
- Replenished guest room water glasses, toiletries, and paper products.
- Proactively reported possible security risks or suspicious activities observed within guest spaces, ensuring the safety of guests and hotel property.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Boosted repeat bookings by going above and beyond expectations with personalized touches within cleaned rooms.
- Participated in regular safety trainings to ensure compliance with industry regulations and hotel guidelines.
- Washed and cleaned windows and mirrors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Western High School
Las Vegas, NV06.2011
Skills
- Guest satisfaction
- Health and safety
- Recruitment and hiring
- Employee Relations
- Housekeeping Operations
- Staff Training and Development
- Documentation And Reporting
Languages
English
Native or Bilingual
Additional Information
Fluent in Spanish.
Timeline
Assistant Director of Housekeeping
Golden Nugget Las Vegas Hotel & Casino
05.2018 - Current
Housekeeping Floor Manager
The LINQ Hotel & Casino
04.2016 - 12.2017
Housekeeping Office Coordinator
Primm Valley Resorts
01.2014 - 04.2016
Guest Room Attendant
The Venetian Resort Hotel Casino
01.2013 - 12.2013
High School Diploma -
Western High School
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