EMILY RAMOS
Chicago,IL
Summary
Recent DePaul University graduate with a B.A. in Public Policy and hands-on experience in government, and community engagement and program coordination. Skilled in research, event planning, volunteer coordination and administrative support with experience supporting initiatives focused on equity, civic engagement, and community services. Organized, detail-oriented, and eager to contribute to mission-driven organizations serving Chicago communities.
Overview
6
6
years of professional experience
Work History
Intern
Office of Lieutenant Governor Justice, Equity and Opportunity Initiative
Chicago, Illinois
01.2025 - 06.2025
- Collaborated with government staff to prepare public-facing materials and coordinate community engagement efforts.
- Assisted in planning and executing public events to foster collaboration between government officials and community stakeholders.
- Drafted professional memoranda to clearly communicate legislation, public programs, and policy initiatives to stakeholders.
- Conducted policy research on restorative justice initiatives to inform program development and enhance community support.
Intern & Pilot Program Co-Lead
43rd Ward Volunteer Corps Development Project
Chicago, Illinois
06.2025 - 03.2026
- Developed program outlines, timelines, and materials for three volunteer pilot programs, enhancing volunteer engagement.
- Co-led a community event attended by more than 50 residents, coordinating logistics and volunteer activities.
- Designed and implemented community volunteer initiative serving residents throughout the ward.
- Created monthly volunteer communications and a volunteer handbook, improving information accessibility for participants.
- Managed volunteer tracking systems and maintained accurate participation records
- Collaborated with elected officials, staff, and community members to solve problems and strengthen civic engagement.
Bookseller
Depaul University Lincoln Park Bookstore
Chicago, Illinois
05.2023 - Current
- Provided professional service to diverse university community, assisting students, faculty, staff, and visitors with account inquiries, purchases, and problem resolution to enhance user experience.
- Collaborated with team members and worked independently to streamline daily operations and improve overall efficiency.
- Managed competing priorities while ensuring accuracy and attention to detail in all tasks to support operational effectiveness.
- Communicated effectively with individuals from diverse backgrounds.
Barista
Starbucks
Chicago, Illinois
05.2021 - 03.2022
- Built positive relationships with customers through effective communication and attentive service, enhancing overall customer satisfaction.
- Collaborated with team members to resolve issues, ensuring smooth operations during high-volume periods.
- Demonstrated adaptability and professionalism while maintaining composure in a fast-paced environment, contributing to team morale.
Cashier
Target
Chicago, Illinois
06.2020 - 09.2020
- Addressed customer questions and resolved concerns to enhance satisfaction.
- Maintained accurate transaction records to ensure seamless customer transactions.
- Collaborated with departments to streamline workflow and improve service delivery.
Education
Bachelor of Arts - Public Policy, Public Law and Political Thought
DePaul University
Chicago, Illinois06-2026
Skills
- Policy research
- Memorandum writing
- Event planning
- Stakeholder engagement
- Community outreach
- Public engagement
- Microsoft Office
Timeline
Intern & Pilot Program Co-Lead
43rd Ward Volunteer Corps Development Project
06.2025 - 03.2026
Intern
Office of Lieutenant Governor Justice, Equity and Opportunity Initiative
01.2025 - 06.2025
Bookseller
Depaul University Lincoln Park Bookstore
05.2023 - Current
Barista
Starbucks
05.2021 - 03.2022
Cashier
Target
06.2020 - 09.2020
Bachelor of Arts - Public Policy, Public Law and Political Thought
DePaul University