Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Ramsey

Winston-Salem,NC

Summary

Skilled professional with a proven track record in medication preparation, customer interaction, and inventory management. Recognized for strong collaboration within healthcare teams and adaptability to meet changing needs. Possesses expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
01.2018 - Current
  • Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
  • Provides customer service practices with all team members to deliver a distinctive and delightful customer experience
  • Develops strong relationships with customers
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
  • Assists pharmacists in scheduling and maintaining work flow
  • Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
  • Assists pharmacist in administering clinical services including administering vaccines as well as performing and administering Covid and Flu tests
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Waitress

Pizza Hut
05.2015 - 09.2019
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets
  • Managed food resources, memorized orders, and coordinated service in a restaurant
  • Shared my knowledge of menu items with customers, allowing them to make personal choices based on their preferences and interests
  • Prepare food at the start of the day while following food safety guidelines
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times
  • Prepared beverages and filled food orders for customers
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
  • Kept up with menu changes so that I could provide current information, answer questions, and assist customers in making meal choices
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Closed down and opened the kitchen and followed the closing checklist for the kitchen stations after each shift
  • Kept consistent serve times by placing orders quickly, checking tables frequently, and quickly serving prepared food to guests
  • Provided excellent customer service in a fast-paced environment
  • Stocked server areas with supplies to ensure excellent functionality while serving before, during, and after shifts
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Some college -

Forsyth Technical Community College
Winston-Salem, NC

High School -

West Stokes High School
King, NC
01.2017

Skills

  • Team collaboration
  • Regulatory compliance
  • Interpreting orders
  • Data entry
  • Multitasking
  • Customer service
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Operations support
  • Insurance processing
  • Certified pharmacy technician (cpht)

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified immunizer

Timeline

Pharmacy Technician

Walgreens
01.2018 - Current

Waitress

Pizza Hut
05.2015 - 09.2019

High School -

West Stokes High School

Some college -

Forsyth Technical Community College

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Emily Ramsey