Emily Randall

Performs duties related to the opening and closing of a locations' safe and cash funds

• Picking up starting banks, providing change, performing audits and completing end of day process
• Reports discrepancies. Informs Management and Loss Prevention of any discrepancies
• Assists with training new and current employees
• Providing and completing training checklists and partnering with management to ensure Team Member is fully signed off
• Provides daily 'in the moment' training
• Operates cash register, follows cash handling procedures
• Maintains clean, sanitized food service area
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities

• Ensure guests receive prompt, friendly and personalized service
• Having a deep understanding of the menu, beverages, and dining area, and being able to answer guest questions about the menu
• Follow Universal Orlando's Responsible Vendor policies
• Communicate with management and the team to proactively resolve any safety, show quality and service-related issues
• Keep the restaurant 'show-ready' by maintaining a clean and organized dining room and kitchen
• Assisting other Team Members with running drinks, side work, and table maintenance
• Be familiar with dietary restrictions and appropriate food options
• Follow proper food allergy procedures
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Ran expo on days with over 400 table counts

• Experience serving a diverse guest base in a high capacity signature location
• Learning wine and beer knowledge
• Food handling, food safety, Point of sales, stocking, bussing and resetting tables, restaurant opening and closing procedures
• Handling food sensitivity/allergy situations
• Learning and following the signature standards.

• Helped the opening team come up with training methods and implement ideas to help the location open with success
• Trained new cast members on food handling, food safety, Point of sales, stocking, store opening and closing procedures
• Experience serving a diverse guest base in a high capacity location

• Served guests demonstrating the Disney Five Key Basics
• Efficiently managed the CAST Deployment System, monitor HACCP temperatures for food safety, courteously assist guests with special needs with dietary restrictions, allergies, and maintain the daily operation
• Perform opening and closing procedures of location, and help give direction to cast