Summary
Overview
Work History
Education
Skills
Timeline
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Emily Rannefeld

San Antonio,TX

Summary

Adept at maintaining records and fostering teamwork, I significantly elevated customer experience levels at Frost Bank. My expertise in documentation processing and proactive collaboration has consistently enhanced operational efficiency and staff cohesion across roles, from bank teller to assistant manager, achieving notable improvements in service quality and financial accuracy.

Overview

15
15
years of professional experience

Work History

Operations Clerk

Frost Bank
03.2021 - Current
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Assistant Store Manager

R & S Dairy Queen
06.2018 - 03.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Manager

South Texas Dairy Queen
09.2015 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Bank Teller

SouthTrust Bank
11.2009 - 08.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

High School Diploma -

George West High School
George West, TX

Skills

  • Maintaining records
  • Documentation processing
  • Records verification
  • Record preparation
  • Teamwork and Collaboration

Timeline

Operations Clerk

Frost Bank
03.2021 - Current

Assistant Store Manager

R & S Dairy Queen
06.2018 - 03.2021

Assistant Manager

South Texas Dairy Queen
09.2015 - 06.2018

Bank Teller

SouthTrust Bank
11.2009 - 08.2015

High School Diploma -

George West High School

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Emily Rannefeld