Emily Rascon
Hanover Park,IL
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest/customer experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions, along with always finding a way to help others and giving the best. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Host/Runner
IHOP
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
General Merchandiser
Meijer
03.2022 - 09.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
Education
Certificate - Healthcare
College of DuPage
Glen Ellyn, IL12.2025
High School Diploma -
Lake Park High School
Roselle, IL05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host/Runner
IHOP
03.2023 - Current
General Merchandiser
Meijer
03.2022 - 09.2023
Certificate - Healthcare
College of DuPage
High School Diploma -
Lake Park High School
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