Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Emily Ratledge

Norton Shores,MI

Summary

Dynamic case management professional with experience at Holy Cross Children Services, adept at relationship building and mental health support. Proven track record in advocating for clients and enhancing program outcomes through data analysis. Skilled in training and supervising staff, ensuring compliance with health and safety protocols while fostering a compassionate care environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Aide

Holy Cross Children Services
10.2024 - Current
  • Making Parenting Time Visit Schedule and assigning Case Aides to supervise
  • Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
  • Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
  • Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
  • Monitored client progress towards goals, adjusting intervention strategies as needed based on feedback from team members and clients themselves.
  • Help create training for new Case Aide
  • Training new Case Aide
  • Served as a liaison between clients and community resources, facilitating access to essential services.

Certified Nursing Assistant

Interim Health Staffing Agency
04.2019 - 09.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Lead Certified Nursing Assistant

American House Senior Living Communities
01.2018 - 04.2019
  • Responded quickly and calmly in emergency situations.
  • Collaborated effectively with interdisciplinary teams for coordinated patient care efforts and optimal results.
  • Enhanced patient satisfaction by providing compassionate care and addressing individual needs.
  • Delivered timely assistance during medical emergencies under guidance from Registered Nurses which contributed significantly toward positive clinical outcomes.
  • Wound Dressing
  • Administrating Medications to residents
  • Improved communication between patients, family members, and healthcare providers by acting as a liaison.
  • Provided emotional support to patients and their families during difficult times, nurturing trusting relationships throughout the caregiving process.
  • Ensured strict compliance with infection control protocols to minimize risks of disease transmission among patients and staff members alike.
  • Managed challenging situations calmly, resulting in safer environments for patients and staff.

Education

Certificate - Certified Nursing Assistant

Thompson M-TAC
Holland, MI
12-2017

General Studies

Heritage High School
Saginaw, MI
06-2008

Skills

  • Transportation
  • Relationship building
  • Health and safety
  • Professional boundaries
  • Mental health awareness
  • Substance abuse awareness
  • Behavioral support
  • Home visitation
  • Self-care strategies
  • Family engagement
  • Confidentiality practices
  • Parenting skills training
  • Verbal communication
  • Mental health support

Accomplishments

  • Documented and resolved upset parent which led to helping parent see from childs point of view.
  • Attended FTM's.
  • Found resources for Respite support


Certification

  • IEP Training
  • De-escalation
  • Parenting Through Change
  • Mental health Diagnosis
  • PSBs
  • Former Foster Parent
  • Adoptive Mother

Languages

English
Full Professional

Timeline

Case Aide

Holy Cross Children Services
10.2024 - Current

Certified Nursing Assistant

Interim Health Staffing Agency
04.2019 - 09.2024

Lead Certified Nursing Assistant

American House Senior Living Communities
01.2018 - 04.2019

Certificate - Certified Nursing Assistant

Thompson M-TAC

General Studies

Heritage High School

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