Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ray

Lakewood,CO

Summary

Personable customer service professional with experience in high volume craft bartending, serving, and cooking, as well as management. Hardworking and reliable employee that excels in communication, teamwork, and making sure every guest leaves the establishment happy.

Overview

11
11
years of professional experience

Work History

Lead Bartender

Steele & Hops
06.2022 - 07.2025
  • Cultivated a culture that led to regular visits from clientele in the community.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adapted and thrived in the fast paced environment of high volume brunch and dinner services.
  • Ran the lounge floor as well as cocktail service well for a $150K per week volume kitchen/bar.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Bartender / Server / Line Cook

Dark Horse Bar & Eatery
03.2023 - 02.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, between the register drawer and gambling money.
  • Kept bar and line presentable and well-stocked to meet customer needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Adapted to fast-paced environment, effectively managing multiple drink orders without compromising quality.
  • Used exceptional menu knowledge from working back of house to elevate face to face guest experiences.

Server / Bartender / Line Cook

The Unofficial
08.2018 - 07.2022
  • Provided exceptional service to high volumes of guests, on the dining room floor as well as behind the bar counter.
  • Multitasked guest service, drink service, and completing electronic as well as paper tab transactions.
  • Updated draft beer menus and assisted in liquor ordering.
  • Cooked on the line once per week, which assisted in elevating the guest experience with noteworthy menu knowledge.
  • Developed and maintained long lasting regular relationships.

Shift Leader Manager

Culver's
11.2014 - 03.2021
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Operated equipment such as grills, deep fryers, and frozen custard machines to prepare a high volume of food each day.
  • Maintained high guest satisfaction with good conflict resolution skills.

Education

Bachelor of Arts - Psychology

University of Minnesota
Minneapolis, MN
05-2020

Skills

  • Customer service and relations
  • Time management/task prioritization
  • Food and beverage preparation
  • Safe alcohol service
  • Food safety
  • Complaint resolutions

Timeline

Bartender / Server / Line Cook

Dark Horse Bar & Eatery
03.2023 - 02.2025

Lead Bartender

Steele & Hops
06.2022 - 07.2025

Server / Bartender / Line Cook

The Unofficial
08.2018 - 07.2022

Shift Leader Manager

Culver's
11.2014 - 03.2021

Bachelor of Arts - Psychology

University of Minnesota

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