Emily Ray

• Managed appointment scheduling with high efficiency in a high volume cardiology office, optimizing resource allocation and patient flow to minimize wait times and enhance overall satisfaction.
• Managed multi-line phone systems with professionalism, efficiently directing calls and relaying messages to appropriate personnel, thereby enhancing communication within the medical office.
• Executed follow-up appointment scheduling and reminders to improve patient retention and adherence to treatment plans, displaying commitment to quality patient care.
• Streamlined administrative processes through effective communication and coordination, supporting the delivery of high quality healthcare services and optimizing operational efficiency.
• Scheduling diagnostic testing ordered by providers for continued patient care as well as providing patient instructions to ensure accurate testing.
• Managed patient scheduling and coordinated daily appointments effectively.
• Maintained accurate medical records and ensured compliance with HIPAA regulations.

Serving and Bartending Duties:

• Greet guests promptly and courteously, providing a warm and welcoming dining experience.
• Monitor tables and bar patrons to anticipate guests’ needs and address any requests or issues promptly.
• Process payments, handle cash, and use POS systems for billing transactions.
• Maintain bar cleanliness and organization, including overseeing cleaning schedules.
• Ensure compliance with local alcohol regulations, health, and safety standards, including responsible service of alcohol policies.

Managing Duties:

• Provide excellent customer service, resolving guest concerns to ensure satisfaction and encourage repeat business.
• Assist in opening, closing, and general maintenance duties as needed.
• Oversee daily bar operations, including inventory management, staff scheduling, and customer service.
• Hire, train, and manage bar staff, ensuring high performance, professionalism, and adherence to company standards.
• Handle customer inquiries, complaints, and special requests, ensuring a positive guest experience.
• Strived to foster a positive and supportive work environment by consistently recognizing and appreciating staff contributions, boosting morale and team cohesion.
• Demonstrated strong leadership by actively stepping in to assist with tasks during busy periods, setting an example of teamwork and dedication.

• Delivered exceptional customer service, creating a welcoming and enjoyable experience for patrons.
• Managed bar inventory, ensuring optimal stock levels and minimizing waste.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Maintained a clean, organized, and fully stocked bar to ensure efficient service during peak hours of a high volume establishment.

• Delivered prompt and friendly service to customers, ensuring a positive dining experience in a fast-paced diner environment as well as being responsible for closing and cash outs of staff when managing.

• Licensed in Auto, Home, Life, and Health Insurance, providing tailored solutions to meet diverse client needs.
• Consulted with clients to assess their insurance needs and recommend appropriate coverage options.
• Processed and managed insurance applications, policy changes, and claims efficiently and accurately.
• Conducted detailed reviews of insurance policies to educate clients on coverage terms and exclusions.
• Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
• Processed client payments, including premiums and policy adjustments, ensuring accuracy and compliance with financial regulations.
• Utilized billing systems to track payment statuses and address discrepancies or late payments proactively.
• Provided clients with clear explanations of billing details, payment options, and deadlines to avoid lapses in coverage.

• Guided prospective residents through tours of apartment units and amenities, effectively showcasing property features and benefits as well as executing leases and renewals.

• Prepared and served a variety of craft cocktails, beer, wine, and non-alcoholic beverages in a fast-paced environment.

• Trained and mentored new staff on bar operations, drink preparation, and customer service best practices as well as oversee staff while closing restaurant.

• Assisted in planning and implementing daily activities and educational programs tailored to the needs and abilities of adults with mental and physical disabilities and well as providing one-on-one and group support to participants, fostering engagement, skill development, and independence.

• Provided detailed and accurate information to members regarding health insurance benefits, claims, and policy coverage. Also assisted in educating customers on plan features, network providers, and cost-sharing responsibilities to enhance understanding and usage of benefits.

• Greeted guests warmly upon arrival, ensuring a welcoming and positive first impression while simultaneously managing the seating chart and coordinated table assignments to optimize restaurant flow and minimize wait times.

• Maintained a clean, organized, and visually appealing sales floor, adhering to merchandising and display standards. Was responsible for processing transactions efficiently using point-of-sale (POS) systems, including cash, credit card, and returns/exchanges.