Emily Ray
Killeen
Summary
Hardworking employee enthusiastic about learning security field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deliver Driver
Dominos's Pizza
10.2024 - Current
- Delivered orders efficiently, ensuring timely customer satisfaction.
- Operated delivery vehicle in compliance with safety regulations.
- Managed cash transactions accurately during order deliveries.
- Communicated effectively with customers to confirm delivery details.
- Maintained cleanliness and organization of delivery vehicle interior.
- Assisted in training new drivers on operational procedures.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Cafe Associate
Sam’s Club
09.2016 - 03.2018
- Prepared and served beverages, ensuring adherence to quality standards and customer preferences.
- Assisted customers in selecting products, providing knowledgeable recommendations to enhance their experience.
- Maintained cleanliness and organization of cafe area, contributing to a welcoming environment for patrons.
- Operated point-of-sale system efficiently, processing transactions and managing cash flow accurately.
- Monitored inventory levels, alerting management to restock needs to prevent shortages during peak hours.
- Trained new associates on cafe procedures and safety protocols, fostering a cohesive team dynamic.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
Loan Officer
USAA
05.2014 - 08.2015
- Evaluated loan applications to determine creditworthiness and eligibility for various loan products.
- Assisted clients in understanding loan terms, rates, and repayment options to ensure informed decisions.
- Collaborated with underwriters to streamline approval processes and enhance communication efficiency.
- Conducted thorough financial assessments using industry-standard tools to ensure accurate evaluations.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
Baker
Dunkin' Donuts
09.2013 - 11.2013
- Prepared and baked a variety of donuts and pastries in accordance with quality standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Assisted in inventory management by monitoring ingredient levels and reporting shortages.
- Followed recipes accurately to ensure consistency in product quality and taste.
Server
IHOP
03.2013 - 09.2013
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to deliver timely food orders.
- Assisted in training new servers on menu items and service protocols.
- Managed cash register operations, processing payments accurately and efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Addressed customer inquiries and resolved issues promptly to ensure positive experiences.
- Recommended menu items based on guest preferences, increasing sales opportunities.
- Supported team during busy shifts, demonstrating flexibility in a fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Sam’s Club
07.2012 - 05.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining organized merchandise displays to enhance customer shopping experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout procedures, improving overall efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald's
07.2009 - 06.2012
- Monitored inventory levels and reported discrepancies to ensure product availability.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented best practices for cash handling, contributing to financial accuracy in daily operations.
- Supported promotional events by setting up displays and assisting customers with product selections.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Hall’s High School
Knoxville, TN05.2012
Skills
- Customer communication
- Cash handling
- Route navigation
- Safety compliance
- Training new staff
- Time management
- Food safety standards
- Organizational skills
- Problem resolution
- Flexible scheduling
- Customer service
- Vehicle operation
Certification
- Texas food handler certified
- Level 2 security license
- Level 3 security license
Timeline
Deliver Driver
Dominos's Pizza
10.2024 - Current
Cafe Associate
Sam’s Club
09.2016 - 03.2018
Loan Officer
USAA
05.2014 - 08.2015
Baker
Dunkin' Donuts
09.2013 - 11.2013
Server
IHOP
03.2013 - 09.2013
Cashier
Sam’s Club
07.2012 - 05.2013
Cashier
McDonald's
07.2009 - 06.2012
High School Diploma -
Hall’s High School