Emily Redenshek
Columbus,OH
Summary
Dedicated and adaptable customer service professional with over nine years of experience delivering high-quality support in fast-paced environments. Recognized for strong communication, interpersonal, and organizational skills, with a proven ability to work independently and as part of a team. Known for attention to detail, resourceful problem-solving, and a strong work ethic that consistently supports customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Operations Executive
Zipline Logistics
03.2023 - Current
- Helps coordinate between warehouse, transportation, and customer service teams to keep supply chain operations running smoothly.
- Leads cross-team efforts to boost order accuracy, improve delivery times, and ensure a positive customer experience.
- Monitors key performance metrics and prepares regular reports for clients.
- Works closely with clients, carriers, and suppliers to sort out service issues and keep things on track.
- Supports and guides logistics staff to build a reliable, high-performing team.
Customer Service Operator
Zipline Logistics
, Ohio
04.2022 - 03.2023
- Coordinated shipping schedules and kept clients, drivers, and warehouse teams updated on delivery timelines.
- Handled customer questions and concerns about orders, tracking, and logistics through phone and email.
- Worked with carriers and internal teams to quickly resolve delivery issues like delays, damages, or misrouted shipments.
- Teamed up with logistics and warehouse staff to manage pickups, returns, and any special delivery needs.
- Kept customers informed with timely updates, tracking info, and helpful solutions.
Operations Supervisor
United Parcel Service, UPS
09.2021 - 04.2022
- Trained and encouraged hourly team members to stay productive and keep performance on track.
- Made sure safety standards and company policies were followed to keep the workplace safe and running smoothly.
- Checked equipment regularly and used basic troubleshooting to help avoid downtime.
- Helped organize daily inventory tasks and supported team workflow to keep operations moving efficiently.
- Communicated clearly with both coworkers and team members to keep everyone aligned and working together.
Training Supervisor
United Parcel Service, UPS
08.2018 - 06.2021
- Trained new team members on standard procedures to keep performance consistent and high-quality.
- Identified individual strengths to tailor training and help team members grow in their roles.
- Served as a go-to contact for both supervisors and hourly staff, using strong people skills to support day-to-day operations.
- Tracked training progress and attendance in Excel to help with team planning and compliance.
- Maintained a strong track record of reliability and met delivery and service goals consistently.
Package Handler
United Parcel Service, UPS
12.2017 - 08.2018
- Followed instructions to safely and accurately move products within the warehouse.
- Pitched in during busy times to support the team and improve overall efficiency, while learning new skills on the job.
- Communicated potential hazards or issues to supervisors and coworkers to help keep the workspace safe and productive.
Team Member
Culver's Restaurant
03.2015 - 11.2017
- Provided friendly and helpful service to make sure customers felt valued and satisfied.
- Handled transactions accurately, including cash, credit, and refunds.
- Worked closely with team members to support daily operations and deliver great customer experiences.
Education
Bachelor of Arts - Communications
The Ohio State University
Columbus, OH12.2020
Associate of Arts - General Studies
Columbus State Community College
Columbus, OH12.2018
Skills
- Employee Training & Evaluation
- Customer Service & Client Relations
- Strong Multitasking Abilities
- Adaptable & Flexible in Dynamic Environments
- Strong Work Ethic & Accountability
- Collaborative Team Player
- Empathetic & Compassionate Communication
- Proficient in Microsoft Word, Excel, PowerPoint, & Outlook
- Accurate Data Entry & Information Management
- Positive & Energetic Professional Demeanor
Timeline
Operations Executive
Zipline Logistics
03.2023 - Current
Customer Service Operator
Zipline Logistics
04.2022 - 03.2023
Operations Supervisor
United Parcel Service, UPS
09.2021 - 04.2022
Training Supervisor
United Parcel Service, UPS
08.2018 - 06.2021
Package Handler
United Parcel Service, UPS
12.2017 - 08.2018
Team Member
Culver's Restaurant
03.2015 - 11.2017
Bachelor of Arts - Communications
The Ohio State University
Associate of Arts - General Studies
Columbus State Community College
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