EXCEL
Emily Reed
Anchorage,AK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Referral Clerk Team Lead
Prairie Quest Consulting
10.2022 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved patient referral process by accurately verifying insurance coverage and obtaining necessary authorizations.
- Demonstrated excellent customer service skills when assisting patients in understanding their insurance benefits and coverage limitations related to referred services.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted in maintaining up-to-date provider directories, enabling efficient navigation of available specialists within the network for streamlined referral management.
- Increased patient engagement by providing clear instructions for appointment preparation, including necessary paperwork and testing requirements.
- Collaborated effectively with interdisciplinary teams to ensure timely processing of referrals and continuity of patient care.
- Supported healthcare team efficiency by promptly distributing relevant medical records to appropriate parties upon request.
- Streamlined communication between patients, primary care providers, and specialists by serving as a central point of contact.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Onboarded new employees with training and new hire documentation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained > existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Receptionist/Medical Coder
Health North Family Medicine
03.2021 - 10.2022
- Facilitated coding for 2 clinics under 5 providers while managing reception duties.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled assignments independently with good judgement and critical thinking skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected insurance payments, processed transactions and updated relevant records.
Receptionist
Internal Medicine Associates
10.2019 - 03.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Preschool Teacher
Joy CDC
03.2017 - 10.2019
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Established positive communication with parents in daily conversation and formal conferences.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
High School Diploma -
Eagle River High School
Eagle River, AK12.2018
Skills
- American Red Cross First Aid, CPR/BLS
- Data Entry
- Electronic Recordkeeping
- Staff Leadership
- Referral Coordination
- Organization and Time Management
- EHR Software
- Appointment Scheduling
- Insurance Authorizations
- Preparing Treatment Rooms
- Training and Development
- Staff Development
Software
Most EHR Systems
Timeline
Referral Clerk Team Lead
Prairie Quest Consulting
10.2022 - Current
Receptionist/Medical Coder
Health North Family Medicine
03.2021 - 10.2022
Receptionist
Internal Medicine Associates
10.2019 - 03.2021
Preschool Teacher
Joy CDC
03.2017 - 10.2019
High School Diploma -
Eagle River High School
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