Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Emily Reed

New Whiteland,IN

Summary

Dynamic and results-oriented professional with a proven track record at Sam's Club and Anderson University. Excelled in leadership and customer service, significantly enhancing customer satisfaction and team efficiency. Skilled in problem-solving and written communication, adept at improving operational processes and fostering team collaboration. Positive, personable, and highly organized individual with talent for connecting with diverse groups. Strong communication skills, coupled with proficiency in data entry and event coordination. Committed to fostering welcoming environment that encourages invitation.

Overview

2
2
years of professional experience

Work History

Clothing Sales Associate

Sam's Club
05.2023 - 08.2023
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Greeted customers, identified needs and provided product advice.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
  • Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.

Resident Assistant

Anderson University
08.2023 - 05.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Collaborated with campus security to maintain a safe living environment for all residents.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.

Bakery Packager and Baker

Sams Club
05.2024 - 08.2024
  • Operated various bakery equipment safely and efficiently, maintaining optimal performance.
  • Assisted in training new hires on proper packaging techniques, promoting uniformity across the team.
  • Maintained open communication with supervisors regarding any issues or concerns related to packaging operations.
  • Enhanced packaging efficiency by streamlining processes and implementing best practices.
  • Demonstrated flexibility in adapting to changing demands, working overtime hours when necessary to meet deadlines.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Placed items into bags, boxes or other containers.
  • Cleaned and maintained production area and equipment.
  • Inspected items for defects and damage.
  • Loaded and unloaded items from production line.
  • Monitored inventory levels to report on shortages or excess.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.

Admissions Ambassador

Anderson University
08.2024 - Current
  • Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
  • Mentored fellow Admissions Ambassadors, sharing best practices and offering guidance on navigating complex situations.
  • Answered questions honestly and with tact regarding courses, student life, and on-campus living.
  • Provided exceptional customer service, resolving issues promptly and professionally for a positive applicant experience.
  • Filed paperwork, answered phone calls, and input data into Slate and Google Sheets.
  • Supported the successful implementation of new software systems for streamlined data management and reporting capabilities.
  • Enhanced student satisfaction by providing personalized guidance and assistance throughout the admissions process.
  • Organized and participated in recruitment events, showcasing the institution''s offerings to attract top talent.

Education

High School Diploma -

Whiteland Community High School
Whiteland, IN
05-2022

Bachelor of Science - Exercise Science With A Minor in Psychology

Anderson University
Anderson, IN
05-2025

Skills

  • Leadership qualities
  • Telephone and email etiquette
  • Written and verbal communication
  • Strong organization
  • Medical terminology proficiency
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability
  • Effective communication

Internships

Fall of 2021 - Methodist Sports Medicine

  • Job shadowed an Orthopedic Surgeon
  • Viewed X-rays and MRIs
  • Upon consent, stood in on appointments and conversed with patients
  • Observed a Physical Therapist
  • Watched evaluations on patients along with sitting in on therapy sessions
  • Helped take patients through their workouts
  • Helped clean equipment and fold treatment towels
  • Learned about equipment and machines


Spring of 2022 - Team Rehabilitation 

  • Job shadowed a Physical Therapist and Occupational Therapist
  • Watched evaluations on patients along with sitting in on therapy sessions
  • Helped take patients through their workouts
  • Helped clean equipment and fold treatment towels
  • Would talk to patients and greet them
  • Set up areas in preparation for exercises
  • Helped spot for fall risk patients


Summer to Fall of 2024 - Whiteland Community High School

  • Job shadowed an Athletic Trainer
  • Observed all of summer football trainings
  • Helped with emergent care
  • Helped with cleaning and organizing equipment
  • Helped with preparation for practices and games
  • Taped and bandaged wounds and turf burns
  • Helped teach athletes how to foam roll and stretch properly
  • Helped athletes with their rehabilitation

Timeline

Admissions Ambassador

Anderson University
08.2024 - Current

Bakery Packager and Baker

Sams Club
05.2024 - 08.2024

Resident Assistant

Anderson University
08.2023 - 05.2024

Clothing Sales Associate

Sam's Club
05.2023 - 08.2023

High School Diploma -

Whiteland Community High School

Bachelor of Science - Exercise Science With A Minor in Psychology

Anderson University

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Emily Reed