Emily Regal
Spokane,WA
Summary
I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude, seeking and maintaining a full-time position that offers professional challenges and possible growth, utilizing interpersonal skills, excellent time management, and problem-solving skills. A place with an amazing work community, that makes every day of work a great one, A job that cares about its employees and encourages growth within the company is a company I am looking for.
Overview
30
30
years of professional experience
Work History
Adventure Guide
Maverik, FJ Management
09.2023 - Current
- My tasks included stocking, cleaning, greeting, and helping customers with any needs or concerns. I ran a register, completed dozens of cash and credit transactions quickly and efficiently, and maintained cash with little to no overs or short discrepancies. I am mostly responsible for all the baking in the kitchen, consisting of biscuits, cookies, pastries, and Cinnabon. I get the morning started by setting up the kitchen for the opener and setting out fresh donuts for the day.
Warranty Service Specialist
Cascade Windows
10.2022 - 06.2023
- I oversaw half of Washington state and ¾ of Oregon, consisting of 500 to 700 cases, and communicating efficiently with my clients through email and phone calls. From building the client's case, which involved ensuring all necessary information was gathered to approve and open their case to, setting up any appointments needed for the technician to evaluate the said issue or to resolve the said issue, ordering any replacement parts, and finally closing the case when all issues have been resolved. I became efficient with using multiple screens, Excell, and their ordering program. Navigating from working in an office to working from home. Handling a multiple-line phone system and working with teams to communicate with other staff members during work hours.
Kitchen Manager
Maverik, FJ Management
05.2018 - 10.2022
- I oversaw the whole department; my duties included ordering products twice a week, checking in products, maintaining FIFO for all products in the kitchen, scheduling staff, and knowing how much product was on hand. Baking, cooking, and heating food to proper temperatures, daily checks of all equipment in the kitchen to ensure they were working properly, and if not putting in a service request for maintenance. Proper training of all new associates, ensuring all my associates had proper knowledge of all food handling and procedures, and any tools needed to ensure they could work efficiently and with little to no issues.
Lead Adventure Guide
Maverik, FJ Management
10.2017 - 05.2018
- I supervised and directed associates on shift, ran a register, and checked in vendors and orders. Ordered products for the store, helped to maintain a proper hands-on inventory, completed the daily books, and handled back office and safe money, keeping both balanced and accurate.
Adventure Guide
Maverik, FJ Management
05.2017 - 10.2017
- My tasks included stocking, cleaning, greeting, and helping customers with any needs or concerns. I ran a register, completed dozens of cash and credit transactions quickly and efficiently, and maintained cash with little to no overs or short discrepancies. During this time, I learned how to order products for the store, accept products from vendors, and check in orders.
Cashier / Paint Associate
The Home Depot
01.2011 - 01.2015
- Processed customer transactions efficiently using point-of-sale systems. Maintained accurate cash drawer and balanced registers at end of shifts. Greeted customers entering store and responded promptly to customer needs. Worked flexible schedule and extra shifts to meet business needs. Resolved customer complaints professionally, leading to improved customer relations and loyalty. Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Clinical Director
Prosperity Counseling & Treatment Services
01.1999 - 01.2002
- I oversaw directing and managing support staff, ensuring rooms were cleaned and prepared for new clients, intake reports were completed fully and correctly, and UAs were done in a timely manner. I spent my day contacting other agencies and medical facilities and fielding phone calls from them, to inquire if they had any clients in need of entering treatment or needing to enter treatment, to keep our beds full. Inputting the billing information for each client, coordinating the client's medical, dental, and vision appointments; scheduling and transportation, and intake reports on all clients into inpatient and recovery programs.
Cashier/Food Server
Baskin Robbins
01.1998 - 01.1999
- I provided excellent customer service with a positive attitude and a friendly smile. I remembered many recipes and was able to execute them all in an efficient and timely manner. I was also trained in the assembly of cakes and special-order desserts.
Teacher
Child’s Time, LLC
01.1996 - 01.1998
- As a teacher, I helped jumpstart and further children’s education in a fun and structured environment. My duties included keeping them on schedule, cleaning, making and serving food, teaching, and playing.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Associates - Medical Billing And Coding
Spokane Community College
Spokane, WA12.2025
No Degree - Administrative Office Management Program
Spokane Community College
Spokane, WA01.2023
Skills
- Management
- Problem-solving
- Leadership
- Conflict resolution
- Teamwork and collaboration
- Time management
- Multitasking
- Attention to detail
- Adaptability and flexibility
- Professional demeanor
- Excellent communication
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office 365
Timeline
Adventure Guide
Maverik, FJ Management
09.2023 - Current
Warranty Service Specialist
Cascade Windows
10.2022 - 06.2023
Kitchen Manager
Maverik, FJ Management
05.2018 - 10.2022
Lead Adventure Guide
Maverik, FJ Management
10.2017 - 05.2018
Adventure Guide
Maverik, FJ Management
05.2017 - 10.2017
Cashier / Paint Associate
The Home Depot
01.2011 - 01.2015
Clinical Director
Prosperity Counseling & Treatment Services
01.1999 - 01.2002
Cashier/Food Server
Baskin Robbins
01.1998 - 01.1999
Teacher
Child’s Time, LLC
01.1996 - 01.1998
Associates - Medical Billing And Coding
Spokane Community College
No Degree - Administrative Office Management Program
Spokane Community College