Emily Regan
Auburn,CA
Summary
Dynamic and reliable professional with a proven track record at The Rusty Melon, adept in customer service and possessing extensive knowledge of liquor, beer, and wine. Excelled in enhancing sales through upselling, significantly contributing to revenue growth. Demonstrated strong multitasking abilities and effective communication, ensuring high levels of customer satisfaction and team collaboration.
Overview
5
5
years of professional experience
Work History
Bartender
The Rusty Melon
Boulder, CO
09.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assistant Store Manager
Claire’s
Capitola, CA
09.2020 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Barista
Starbucks
Castro Valley, CA
02.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Assistant Preschool Teacher
Maureen Thompson
Santa Cruz, CA
09.2018 - 02.2021
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Seabright High School
Santa Cruz 2017
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
Timeline
Bartender
The Rusty Melon
09.2022 - 11.2023
Barista
Starbucks
02.2022 - 08.2022
Assistant Store Manager
Claire’s
09.2020 - 09.2022
Assistant Preschool Teacher
Maureen Thompson
09.2018 - 02.2021
High School Diploma -
Seabright High School