Emily Rentschler
Fredericksburg,PA
Summary
Diligent customer service advocate. Demonstrated ability to provide excellent service in high-pressure situations, ensuring positive outcomes. Proven track record in effective communication and quick decision-making. Skilled as first point of contact handling text, chat, voice and email concerns for clients, patients, and consumers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paramedic
South Central EMS
02.2023 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Provided top customer service to patients, consumers and clients.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled calls for service efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Paramedic Supervisor
Susquehanna Township EMS
07.2015 - 02.2023
- Implemented an effective inventory management system for medical supplies and equipment, reducing waste and controlling costs.
- Improved overall team performance by implementing a comprehensive performance evaluation system.
- Provided top customer service to patients, clients and consumers.
- Telephone and electronic support via chat, text, voice and email.
- Optimized budget allocation through careful monitoring of expenses and strategic purchasing decisions.
- Mentored junior paramedics, fostering professional growth and development within the team.
- Contributed to the development of department-wide policies, procedures, and protocols aimed at enhancing operational effectiveness.
- Managed scheduling, payroll, and personnel matters for the paramedic team to maintain optimal staffing levels at all times.
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
- Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
- Collaborated with community partners to provide public education on emergency preparedness and injury prevention initiatives.
- Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Paramedic
West Shore ALS
12.2009 - 07.2015
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for definitive care.
Education
Prehospital Emergency Medicine - Paramedic
Harrisburg Area Community College
Harrisburg, PA12-2009
High School Diploma -
Northern Lebanon High School
Fredericksburg PA06-2008
Skills
- Microsoft/iOS proficient
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Direct patient care
- Complaint handling
- Administrative support
- Data entry
- Computer proficiency
- Data collection
- Appointment setting
- Typing speed
- Customer service
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- Hazardous Materials Awareness and Operations Level Training – Department of Homeland Security, FEMA, or accredited entities.
- State Paramedic License - Pennsylvania Department of Health or equivalent state agency.
- Airway Management & Ventilation Techniques Certifications – Various accredited medical education providers.
- Bloodborne Pathogens Training Certificate – Occupational Safety and Health Administration or approved providers.
- Critical Incident Stress Management Programs– International Critical Incident Stress Foundation.
- Certified Emergency Vehicle Operator (CEVO or EVOC)- Various issuing bodies, including state-specific programs or national safety councils.
- Mental Health First Aid for Public Safety Professionals – National Council for Mental Wellbeing.
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Incident Command System Certifications 100/200/700/800 – Federal Emergency Management Agency's Independent Study Program.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
Timeline
Paramedic
South Central EMS
02.2023 - Current
Paramedic Supervisor
Susquehanna Township EMS
07.2015 - 02.2023
Paramedic
West Shore ALS
12.2009 - 07.2015
Prehospital Emergency Medicine - Paramedic
Harrisburg Area Community College
High School Diploma -
Northern Lebanon High School
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