Emily Mae Richardson
New Orleans,LA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender and Shift Manager
Meril
05.2025 - Current
- Crafted innovative cocktails using fresh ingredients and seasonal flavors.
- Trained new staff on drink preparation techniques and customer service standards.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Developed strong relationships with patrons, enhancing overall customer experience and loyalty.
- Supervised daily operations, ensuring adherence to safety and quality standards.
Manager/Owner
Riverside Properties LLC
02.2019 - Current
- Manage single family residences (one and two-story homes)
- Advertise properties
- Oversee upkeep/repairs of properties
- Interview and select tenants
- Oversaw vendor relationships, negotiating contracts to reduce costs while maintaining quality services.
Lead Bartender, Server, and Party Captain
Ralphs on the Park
11.2018 - 05.2025
- Trained and mentored junior bartenders on cocktail preparation and customer engagement techniques.
- Developed seasonal drink menus, incorporating local ingredients and current trends to enhance guest experience.
- Supervised daily bar operations, ensuring high-quality service and adherence to health standards.
- Managed inventory, optimizing stock levels and minimizing waste through effective ordering processes.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
Manager
Applebee’s
08.2016 - 10.2018
- Delivered exceptional customer service in high-volume dining environment.
- Led team in implementing process improvements, enhancing operational efficiency and workflow consistency.
- Managed inventory systems, ensuring accuracy in stock levels and timely replenishment processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Sommelier Certification -
Court of Masters 1
01-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cash handling
- Opening and closing procedures
- Handling customer complaints
Accomplishments
- As the Manager/Owner Riverside Properties LLC I maintained an almost 100% rental rate over the last 5 years
- Introductory Sommelier Certification WSET1
- As an employee at Ralphs on the Park I have trained and mastered all FOH positions
- As an employee at Applebee’s I was the youngest manager in the entire southern group of the company
Timeline
Bartender and Shift Manager
Meril
05.2025 - Current
Manager/Owner
Riverside Properties LLC
02.2019 - Current
Lead Bartender, Server, and Party Captain
Ralphs on the Park
11.2018 - 05.2025
Manager
Applebee’s
08.2016 - 10.2018
Sommelier Certification -
Court of Masters 1