Emily Richmond Fuller
Madison Heights
Summary
Results-driven property management professional with extensive experience leading multi-site and multi-state portfolios. Proven expertise in community operations, budget development, financial performance, and Fair Housing and regulatory compliance. Recognized for building high-performing teams, improving operational efficiency, and resolving complex challenges through strategic leadership and clear communication. Adept at driving portfolio performance while maintaining resident satisfaction and asset value in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Manager
Blank Family Communities
09.2025 - 01.2026
- Directed operations for multiple manufactured housing communities nationwide, ensuring operational consistency, financial performance, and regulatory compliance.
- Led, coached, and performance-managed onsite community managers and staff, driving accountability, productivity, and operational effectiveness.
- Ensured compliance with Fair Housing laws, state and local regulations, and internal policies, reducing compliance risk and audit exposure.
- Managed operating budgets and analyzed financial performance, implementing cost-control initiatives to improve NOI and expense ratios.
- Oversaw leasing activity, rent collection, and delinquency reporting, supporting revenue stability and occupancy performance.
- Addressed escalated resident issues and supported capital improvement planning, improving resident satisfaction and protecting asset value.
Regional Community Association Manager
Associa - Kramer-Triad Management Group
03.2022 - 09.2025
- Managed day-to-day operations for 14 condominium associations, ensuring efficient operations, regulatory compliance, and high board satisfaction.
- Prepared and administered annual budgets, monthly financial reporting packages, audits, and tax coordination, supporting financial transparency, accuracy, and fiscal stability.
- Oversaw vendor contracts, seasonal services, and capital improvement projects, controlling costs, improving service quality, and maintaining asset condition.
- Represented associations at board and annual meetings and conducted routine site inspections, strengthening governance, communication, and proactive maintenance.
- Supervised and mentored Assistant Community Managers, improving operational consistency, workload management, and team performance.
Leasing Agent
Lautrec Ltd.
03.2018 - 08.2020
- Inspected vacant units and coordinated unit readiness, ensuring timely market availability and high-quality showings.
- Marketed available properties and conducted property tours, driving lead conversion, occupancy, and leasing velocity.
- Processed rental applications, background checks, and reference verifications, supporting informed leasing decisions and risk reduction.
- Maintained accurate leasing, payment, and occupancy records, ensuring data integrity and reporting accuracy.
- Addressed resident concerns and coordinated maintenance requests, improving resident satisfaction and issue resolution time.
- Ensured compliance with Fair Housing laws and local housing codes, reducing legal risk and maintaining regulatory standards.
- Collected security deposits and monitored rent collections, supporting cash flow and minimizing delinquencies.
- Assisted with eviction notices and legal documentation, ensuring compliance with statutory requirements and documentation accuracy.
Customer Experience Associate
Ann Taylor
11.2017 - 03.2018
- Delivered exceptional customer service by engaging clients, identifying needs, and providing personalized styling and product recommendations to drive sales conversion and customer loyalty.
- Supported in-store sales operations including POS transactions, returns, exchanges, and gift card processing, ensuring accuracy, speed, and compliance with company procedures.
- Maintained visual merchandising standards by executing floor sets, replenishment, and product organization, enhancing store presentation and customer experience.
- Assisted with inventory management, stockroom organization, and shipment processing, supporting inventory accuracy and loss prevention goals.
- Resolved customer concerns and service issues in alignment with brand standards, improving satisfaction scores and repeat business.
- Collaborated with management and team members to achieve daily sales goals, supporting key performance indicators (KPIs) including conversion rate, average transaction value, and UPT.
- Adhered to company policies related to cash handling, safety, and loss prevention, maintaining operational integrity.
Shift Manager
Sweet Dreams Bakery
11.2016 - 03.2018
- Trained and onboarded new employees on customer service standards, POS systems, and cash handling procedures, ensuring accuracy and policy compliance.
- Enforced company policies and operational procedures, supporting consistent service delivery and risk reduction.
- Managed inventory levels and addressed customer service issues, maintaining product availability and resolving concerns efficiently.
- Performed opening and closing duties, including cash reconciliation and operational checklists, ensuring smooth daily operations.
- Assisted customers with wedding consultations and large-event dessert orders, supporting customized ordering, client satisfaction, and high-value sales.
Shift Lead
Dairy Queen
11.2015 - 11.2016
- Managed inventory control, cash handling procedures, and daily sales reporting to ensure accurate financial tracking and operational integrity.
- Supervised staff and enforced operational standards, maintaining efficiency, compliance, and service quality.
- Addressed and resolved customer concerns in a professional manner during high-volume periods, supporting customer satisfaction and retention.
- Monitored inventory levels and coordinated replenishment, ensuring product availability and minimizing shrinkage.
- Assisted with custom cake orders, supporting order accuracy, client specifications, and timely fulfillment.
Customer Service Associate
Dairy Queen
02.2015 - 11.2015
- Provided prompt, courteous customer service in a fast-paced food service environment, ensuring positive guest experiences and brand standards.
- Prepared and served food and frozen dessert products in accordance with company recipes, quality standards, and food safety regulations.
- Operated point-of-sale (POS) systems to process cash and card transactions, maintaining accuracy and proper cash handling procedures.
- Maintained cleanliness and organization of service, preparation, and dining areas to meet health, safety, and sanitation requirements.
- Assisted with inventory stocking, rotation, and monitoring, supporting product availability and waste reduction.
- Addressed customer questions and resolved concerns professionally, supporting customer satisfaction and repeat business.
- Collaborated with team members and management to ensure efficient operations during high-volume periods.
- Complied with company policies, safety procedures, and operational guidelines at all times.
Education
No Degree -
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Harrison High School
Farmington Hills, MISkills
- Property and Portfolio Management
- Manufactured Housing Community Operations
- Tenant–Landlord Law and Eviction Processes
- Fair Housing and Regulatory Compliance
- Budget Development and Financial Reporting
- Income, Expense, and NOI Management
- Staff Leadership, Training, and Performance Management
- Policy Implementation and Operational Compliance
- Resident Relations and Conflict Resolution
- Leasing, Sales, and Occupancy Management
- Daily Operations and Asset Management
- Interior Renovations and Capital Improvement Projects
- Portfolio Accounting and Financial Oversight
Accomplishments
Dedicated five years volunteering for the nonprofit, Crowns Against Cancer.
Delta Kappa Gamma Society Scholarship Recipient
Certification
Fair Housing Certification - Fair Housing Institute - October 2025
Leadership Foundations - February 2023
M-100: The Essentials of Community Association Management - April 2022
Timeline
Regional Manager
Blank Family Communities
09.2025 - 01.2026
Regional Community Association Manager
Associa - Kramer-Triad Management Group
03.2022 - 09.2025
Leasing Agent
Lautrec Ltd.
03.2018 - 08.2020
Customer Experience Associate
Ann Taylor
11.2017 - 03.2018
Shift Manager
Sweet Dreams Bakery
11.2016 - 03.2018
Shift Lead
Dairy Queen
11.2015 - 11.2016
Customer Service Associate
Dairy Queen
02.2015 - 11.2015
No Degree -
Oakland Community College
High School Diploma -
Harrison High School